Multilingual Call Center Agent

2 months ago

Toronto, Ontario, Canada Canadian Tire Corporation Full time

About Canadian Tire Corporation

We are a leading Canadian retailer that offers a wide range of products and services to our customers. Our company is committed to providing exceptional customer service and creating innovative financial solutions for our clients.

Our Mission

We strive to create a culture of diversity, inclusion, and belonging where everyone feels valued and respected. We believe in fostering a work environment that is inclusive and equitable, where people are treated with dignity and respect, regardless of their background, culture, or identity.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience
  • Offer products and services to our customers, solidifying their relationship with us, driving sales and business goals
  • Conduct primarily outbound calls to our customers, offering guidance and assistance in order to help satisfy the delinquency of accounts
  • Review individual credit card transactions which are identified to be at risk for fraud losses and initiate appropriate actions to mitigate losses to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner

What We Offer

We offer a dynamic and inclusive work environment, where you will have the opportunity to grow and develop your skills and career. We are committed to providing our employees with the tools and resources they need to succeed, and we offer a competitive compensation and benefits package.

Accommodations

We are committed to creating an inclusive and accessible work environment. If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs.

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