Software Engineer

1 month ago

Toronto, Ontario, Canada Cresta CTO & co Full time
Transform Call Center Operations with Cresta

Imagine harnessing the power of AI to revolutionize Call Center operations with our real-time agent assist product. As a Software Engineer on the Chat Agent team, you will join a world-class team of AI and ML experts, dynamic go-to-market leaders, and top-tier investors and advisors.

Key Responsibilities:
  • Design, prototype, and validate ML/NLP models to solve challenging cutting-edge problems using state-of-the-art techniques.
  • Collaborate with product managers, data scientists, and other cross-functional team members to understand, define, and detail product requirements.
  • Work with production teams to build and deploy scalable, high-performing, and reliable ML/NLP pipelines and systems that operate 24x7.
  • Actively contribute to the continuous improvement of our ML productivity by identifying and leveraging opportunities for automation, data improvements, code optimization, and process enhancements.
Requirements:
  • Master's degree or PhD in Computer Science or related technical fields.
  • ~3+ years of experience in software development, with a strong focus on machine learning and natural language processing.
  • Proficient in programming languages such as Python, Go, and ML/NLP libraries such as PyTorch, TensorFlow, Transformers.
  • Solid understanding of software development principles, data structures, algorithms, and design patterns.
About Cresta

Cresta is a startup that's capturing the world's attention. With an impressive roster of clients like Intuit, Porsche, and Verizon, and accolades from Business Insider, Forbes, and Gartner, we're a company that's pushing the boundaries of AI and ML. Join us and be part of a team that's shaping the future of Call Center operations.

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