Multilingual Call Center Agent

2 months ago

Toronto, Ontario, Canada CT Bank Full time

Customer Service Excellence at CT Bank

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and promoting our products and services.

About the Role

This is a unique opportunity to work in a dynamic and fast-paced environment where you will have the chance to make a real impact on our customers' experiences. As a Bilingual Call Center Representative, you will be working with customers who require assistance in both French and English, and you will be responsible for:

  • Responding to a wide range of customer inquiries and resolving their issues in a timely and professional manner
  • Offering products and services to our customers to meet their needs and drive business growth
  • Working collaboratively with our team to achieve our customer service goals and objectives

What We Offer

As a Bilingual Call Center Representative at CT Bank, you will have the opportunity to work in a supportive and inclusive environment where you can grow and develop your skills. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.

Requirements

To be successful in this role, you will need to have:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
  • Proficiency in both French and English, with the ability to communicate effectively in both languages

Why Join Us

At CT Bank, we are committed to providing our customers with exceptional service and support. We are a dynamic and growing organization that offers a range of opportunities for career advancement and professional development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.

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