Technical Support Professional

2 months ago


Toronto, Ontario, Canada beBee Professionals Full time

About the Role:

BeBee Professionals is seeking a highly skilled Client Services Analyst to join our team in a customer-facing role. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring their needs are met in a timely and efficient manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a professional and courteous manner.
  • Maintain accurate and up-to-date customer records, including contact information and support history.
  • Provide feedback to the team on customer satisfaction and identify areas for improvement.
  • Collaborate with internal stakeholders to ensure seamless delivery of technical support services.

Requirements:

  • Bachelor's degree in Computer Science or a related field.
  • Minimum of two years of experience in a customer service role, preferably in a technical support environment.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan with company match.


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