Technical Support Professional
2 months ago
About the Role:
BeBee Professionals is seeking a highly skilled Client Services Analyst to join our team in a customer-facing role. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring their needs are met in a timely and efficient manner.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues in a professional and courteous manner.
- Maintain accurate and up-to-date customer records, including contact information and support history.
- Provide feedback to the team on customer satisfaction and identify areas for improvement.
- Collaborate with internal stakeholders to ensure seamless delivery of technical support services.
Requirements:
- Bachelor's degree in Computer Science or a related field.
- Minimum of two years of experience in a customer service role, preferably in a technical support environment.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
What We Offer:
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- A 401(k) plan with company match.
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