Fresh Food Retail Operations Manager
3 days ago
We are seeking a highly skilled Fresh Food Retail Operations Manager to join our team at Farm Boy Inc.
About UsFarm Boy is passionate about creating a fun, fresh experience for all. We strive to deliver on our commitments and provide the best fresh shopping experience.
Job DescriptionThis position involves overseeing the day-to-day operations of our department, ensuring that all objectives and goals are met or exceeded. Responsibilities include ordering, merchandising, labour scheduling, and customer service. The ideal candidate will have excellent organizational, interpersonal, and analytical skills, with the ability to work in a fast-paced environment.
Major Responsibilities:- Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
- Work with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals.
- Team development, interviewing, training, reviews, coaching, motivation, and recognition while maintaining confidentiality and trust.
- Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
- Responsible for retail operations and deliverables, including inventory, ordering, item maintenance, quality, rotation, shrink, merchandising, invoicing, scheduling, payroll.
- Participate in store coverage rotation as a Manager on Duty, opening/closing the store, alarm system emergency contact support as directed by the Store Manager.
- Ensure compliance with Safe Food Handling regulations and Health and Safety policies and procedures.
The ideal candidate will have:
- Typically completed a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
- Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
- Excellent organizational, interpersonal, and analytical skills.
- Clear and effective communication style, both written and oral.
- Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
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