Fresh Food Operations Supervisor

2 weeks ago


Waterloo, Ontario, Canada Farm Boy Inc. Full time
About the Role

We are seeking a highly motivated and experienced Fresh Food Operations Supervisor to join our team at Farm Boy Inc. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and leading a high-performing team.

Job Summary

The Fresh Food Operations Supervisor will be responsible for assisting the Department Manager in achieving company, store, and department goals. This includes providing superior customer service, developing and maintaining a high level of product knowledge, and ensuring a quality service approach to all employees, customers, and suppliers.

Main Responsibilities
  • Provide superior customer service and support Farm Boy's vision of delivering the best fresh shopping experience.
  • Assist in the development of the team by supporting training, coaching, and recognition while maintaining confidentiality and trust.
  • Effectively communicate and support the team with huddles, product knowledge, corporate policies, and procedures, as well as Health and Safety requirements.
  • Oversee floor operations, including serving customers, merchandising, rotation, breaks, and general department cleanliness.
  • Support office management, such as completing inventory and orders, invoices, scheduling, and payroll.
Requirements
  • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
  • Excellent organizational, interpersonal, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English is required; fluency in French is considered an asset.
Work Environment

This role requires standing and walking for long periods, lifting, carrying, or handling heavy objects, and adapting to temperature changes on occasion.

Compensation and Benefits

The estimated salary range for this position is between $60,000-$80,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement savings plan.



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