Business Solutions Specialist

3 weeks ago

Toronto, Ontario, Canada Sun Life Full time

Job Summary:

We are looking for an exceptional customer-oriented team player to join our growing, fast-paced environment. As a Business Solutions Specialist, you will be responsible for ensuring customer relationships are enhanced and contribute to building strong customer loyalty.

Main Accountabilities:

  • Handle advisor and client calls for Nominee Name or Client Name platform
  • Process transactions, including financial trades and transfer requests within service standards
  • Communicate with peers and fund companies via phone and email
  • Complete all work with a high attention to detail and accuracy
  • Follow up on external transfers to expedite the transfer of funds to Sun Life
  • Provide just-in-time support for market-based trades that have rejected or require review by the deadline
  • Work with Data Integrity team to resolve any Nominee reconciliation issues
  • Resolve exceptions generated from the daily Transaction Reconciliation and the monthly Account Reconciliation against fund company data
  • Processing of taxation slips/receipts using Customer Service Workbench
  • Ensure that correct information is reported to clients on their tax slips and reported to Canada Revenue Agency and Revenue Québec
  • Respond to tax-related inquiries from clients, advisors, business partners, and working with Tax team to resolve any related escalations or issues
  • Process corrections and complete Letter of Indemnity for fund companies

Requirements:

  • Knowledge of the Dealer Operations' products and processes
  • Customer service skills
  • Problem-solving and decision-making skills
  • Communication skills written/verbal
  • Interpersonal skills
  • Organizational and time-management skills
  • Self-motivated, self-directed, able to work independently
  • Mathematical aptitude
  • Attention to detail, problem-solving, and decision-making skills
  • Ability to work in a fast-paced environment with a sense of urgency

Why Work at Sun Life:

  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
  • A friendly, collaborative, and inclusive culture
  • A collaborative and interactive team environment
  • Being part of our journey in developing the next greatest digital experience
  • Working together, sharing common values, and encouraging growth and achievement

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