Product Specialist

2 weeks ago


Toronto, Ontario, Canada Dover Fueling Solutions Full time

Job Overview

Dover Fueling Solutions (DFS) is a leading provider of fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions.

We are seeking a highly skilled Product Specialist to join our team. As a Product Specialist, you will execute product field testing and sustaining support, ensuring production readiness of new product releases and acting as an escalation point and liaison between end users, service providers, and internal teams.

Key Responsibilities:

  • Act as a technical subject matter expert for primary program assignments, providing project teams with timing estimates for costing purposes, configuring and staging equipment for industry tradeshows, and assisting commercial teams in evaluating potential sales opportunities from a technical service perspective.
  • Primary service stakeholder for New Product Development and sustaining efforts, identifying new product dependencies and system integration requirements, creating and executing beta test plans during the field test phase, and overseeing the installation of beta test products at customer site locations.
  • Documentation: Create service and support documentation for training requirements, create scope of work documentation for warranty and service projects, create draft service memos and communications, and create trip summary reports for field visits and regular project and activity reports.

Qualification Requirements:

  • Bachelor's or higher degree in a technical, engineering, or related field preferred; significant and in-depth experience may be substituted for a degree.
  • Prior field-based technical support experience, ideally with part of this experience working in related industry.
  • Up to 50% travel requirement. Must be able to travel with short notice.
  • Must possess a valid driver's license and be legally able to drive.
  • Must be fully capable and willing to abide by company credit card rules when using company-provided credit cards for business travel-related purposes.
  • Fluent English language skills, both verbal and written. Fluent in French (preferred).
  • Based in Canada.

Estimated Salary Range: $80,000 - $120,000 per year, depending on experience and qualifications.

This role offers a unique opportunity to work with cutting-edge technology, collaborate with a talented team, and contribute to the growth and success of DFS. If you are a motivated and detail-oriented individual with a passion for fueling solutions, we encourage you to apply.



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