Cloud Sales Operations Specialist

2 weeks ago

Halifax, Nova Scotia, Canada BDO Full time
About the Role

BDO is seeking a highly skilled Cloud Sales Operations Specialist to join our team. As a key member of our BDO Consulting Operations team, you will be responsible for owning the following responsibilities:

Key Responsibilities
  • Leverage your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base
  • Provide pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service
  • Participate in inbound sales activities
  • Develop key knowledge of MS licensing programs
  • Provide training and support to internal and external customers on Microsoft 365, Dynamics 365 and BDO Cloud offerings, including issues with configurations and implementations
  • Act as a point of contact for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients
  • Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
  • Development of sales propensity models, forecasting sales reports and opportunity tracking
  • Develop tools, processes and research information necessary to evolve cloud operations
  • Help drive programs that complement and extend the effectiveness of primary sales activities
  • Prepare documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed
  • Additional administrative support and participation in special projects as required
What We're Looking For
  • You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and Collaboration
  • You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work
  • You identify, recommend, and are focused on effective service delivery to your clients
  • You share in an inclusive and engaging work environment that develops, retains & attracts talent
  • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
  • You grow your expertise through learning and professional development
Requirements
  • Candidates have completed an undergraduate degree in Computer Science, Math, IT Management, Business, OR a strong interest in technology with a willingness to learn and transition into a technology-related field
  • You have 3-5 years of combined work experience and experience working in a professional service firm
  • Proficient in MS Office Applications, and intermediate to advanced level proficiency in Excel (Must know formulas and macros)
  • You are passionate about cloud technology and have a willingness to learn new technologies
  • You have practical knowledge of professional, effective telephone techniques and customer care
  • You have excellent written and verbal communication skills
  • You have strong problem-solving skills and attention to detail
  • Attention to Detail Test: To demonstrate your keen eye for detail, please include the phrase 'Cloud Scrum 2023' at the beginning of your cover letter or resume
  • You enjoy improving and taking ownership of processes
  • You are able to prioritize with the flexibility to manage multiple tasks and variable workload
  • Strong verbal and written skills in French and English
  • The following are considered an asset: Experience in a previous business operations, customer service and/or sales capacity Experience with Microsoft or Cloud platforms Experience with Finance and Line of Business systems Understanding of IT and software business landscape

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