Customer Service Team Lead

4 days ago


Niagara Regional Municipality Fonthill, Canada Duliban Insurance Full time
Customer Service Team Lead Opportunity

We are seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic team at Duliban Insurance Brokers. As a key member of our team, you will play a vital role in leading, developing, and supporting our Customer Service team to meet performance objectives.

Key Responsibilities:
  • Lead and coach the Customer Service team to achieve exceptional customer satisfaction and retention rates.
  • Develop and implement strategies to improve customer engagement and loyalty.
  • Collaborate with the team to identify and resolve customer complaints and issues.
  • Provide guidance and support to team members to ensure they have the necessary skills and knowledge to excel in their roles.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Work closely with the management team to develop and implement business strategies and goals.
Requirements:
  • 3+ years of experience in a customer-facing role, preferably in the insurance industry.
  • Proven track record of leading and developing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at Duliban Insurance Brokers.



  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    Customer Service Team Lead OpportunityWe are seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic team at Duliban Insurance Brokers. As a key member of our team, you will play a vital role in leading, developing, and supporting our Customer Service team to meet performance objectives.Key Responsibilities:Lead and coach the...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    Customer Service Team Lead OpportunityWe are seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic team at Duliban Insurance Brokers. As a key member of our team, you will play a vital role in leading, developing, and supporting our Customer Service team to meet performance objectives.Key Responsibilities:Lead and coach the...


  • Fonthill, Canada Duliban Insurance Full time

    **A**re you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?** We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker - when you join the Duliban Dream Team, you become part of the family! Our tenets of _honesty_,...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    About Duliban InsuranceDuliban Insurance Brokers is a reputable third-generation brokerage that has been consistently recognized for its excellence in the industry. As a top insurance workplace, we pride ourselves on helping clients find simple, affordable solutions to all their auto, home, business, and farm insurance needs.The RoleWe are seeking a highly...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    About Duliban InsuranceDuliban Insurance Brokers is a reputable third-generation brokerage that has been consistently recognized for its excellence in the industry. As a top insurance workplace, we pride ourselves on helping clients find simple, affordable solutions to all their auto, home, business, and farm insurance needs.The RoleWe are seeking a highly...


  • Fonthill, Canada Duliban Insurance Full time

    Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment? We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker – when you join the Duliban Dream Team, you become part of the family! Our tenets of honesty, integrity and...


  • Fonthill, Canada Duliban Insurance Full time

    Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment? We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker – when you join the Duliban Dream Team, you become part of the family! Our tenets of honesty, integrity and...


  • Fonthill, Canada Duliban Insurance Full time

    **Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?** We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker - when you join the Duliban Dream Team, you become part of the family! Our tenets of _honesty_,...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    The Mentor Service Broker RoleWe are seeking a highly skilled and experienced Insurance Service Broker to join our team as a Mentor Service Broker. In this role, you will be responsible for supporting our digital service team, servicing current client policies, and managing tasks such as policy changes, endorsements, and fielding related inquiries.Key...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    The Mentor Service Broker RoleWe are seeking a highly skilled and experienced Insurance Service Broker to join our team as a Mentor Service Broker. In this role, you will be responsible for supporting our digital service team, servicing current client policies, and managing tasks such as policy changes, endorsements, and fielding related inquiries.Key...

  • Team Lead

    5 months ago


    Halifax Regional Municipality, Canada Frank and Oak Full time

    Looking for a Team Lead for our new Frank And Oak store in Halifax Frank And Oak Designed in Canada. Made for good living. Who are we? Style is a reflection of our personality and our way of life, as we say so well “there is something for everyone”. At Frank And Oak, we want to be your mirror, so we create clothes that, just like you, stand out but...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    About Duliban InsuranceDuliban Insurance Brokers is a reputable third-generation brokerage that has been consistently recognized for its excellence in the industry. As a top insurance workplace, we pride ourselves on providing simple, affordable solutions to our clients' auto, home, business, and farm insurance needs.The OpportunityWe are seeking a highly...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    About Duliban InsuranceDuliban Insurance Brokers is a reputable third-generation brokerage that has been consistently recognized for its excellence in the industry. As a top insurance workplace, we pride ourselves on providing simple, affordable solutions to our clients' auto, home, business, and farm insurance needs.The OpportunityWe are seeking a highly...


  • Niagara Falls, Ontario, Canada Subway64766 Inc. Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Food Service Supervisor to join our team at Subway64766 Inc. as a key member of our restaurant operations team. The successful candidate will be responsible for leading a team of food service staff, ensuring exceptional customer service, and maintaining high standards of food quality and safety.",...

  • Team Lead

    1 week ago


    Niagara Falls, Ontario, Canada Roots Full time

    We are seeking a Team Lead to link the leadership team and sales associates, assisting in operational functions and motivating the team to exceed goals. Team Lead The Team Lead plays a crucial role in supporting the Store Manager and Assistant Managers, providing coverage and assistance in their absence. They model desired selling and customer service...


  • Niagara Regional Municipality (Fonthill), Canada RONA Full time

    Merchandising Service Associate (Full time) Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for...


  • Niagara Regional Municipality (Fonthill), Canada RONA Full time

    Merchandising Service Associate (Full time) Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for...


  • Halifax Regional Municipality, Canada Ascent Halifax Full time

    Location: Halifax, Nova ScotiaAbout Us: Ascent is a sales and marketing agency that partners with leading retail brands and non-profit organizations. Our focus is on delivering exceptional customer service and support while promoting products that make a difference. We’re looking for passionate individuals who thrive in customer-facing roles to join our...

  • Team Lead

    2 weeks ago


    Niagara Falls, Ontario, Canada Roots Full time

    Team Lead Foster a culture of excellence as a Team Lead at Roots, a company that values innovation, sustainability, and customer obsession. The ideal candidate will possess: 1+ years of experience in a retail apparel environment, with a passion for luxury retail; Proven leadership skills, with a track record of successfully leading sales teams; Strong...


  • Niagara Regional Municipality (Fonthill), Canada RONA Full time

    Merchandising Service Associate (Full time)Language EnglishFrançais (CA)Apply NowBy joining the RONA family, you’ll enjoy many benefits, such as:An inclusive and safe working environmentPromotion of work-life balanceExclusive employee discountsBenefits: insurance (certain conditions apply), annual salary review, etc.Opportunities for advancement...