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Team Lead

2 months ago

Niagara Falls, Ontario, Canada Roots Full time

We are seeking a Team Lead to link the leadership team and sales associates, assisting in operational functions and motivating the team to exceed goals.

Team Lead

The Team Lead plays a crucial role in supporting the Store Manager and Assistant Managers, providing coverage and assistance in their absence. They model desired selling and customer service behaviors, promoting a positive in-store experience for customers and employees.

To be successful, you'll need to possess:

• 1+ years of related experience in a retail apparel environment, with luxury retail experience a plus
• Proven ability to lead a sales team and be viewed as a leader among peers
• Experience with POS management, daily banking procedures, and submitting timely reports
• Strong organization and problem-solving skills
• Passion for upholding an exceptional customer experience
• Ability to collaborate with others and be self-motivated
• Availability for varied weekly shifts, including weekends, closing, and holidays

This role offers the opportunity to shape the company's future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge
• Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contributing ideas and solutions to the leadership team that result in increased productivity and improved operations of the store
• Assisting store management in conducting new associate onboarding and trainings
• Coaching associates on customer service fundamentals and providing positive feedback
• Assisting in resolving customer service matters
• Overseeing and delegating tasks to the team to maximize efficiency of store operations
• Communicating individual and/or team performance feedback to store management
• Ensuring team receives scheduled breaks and/or meal periods
• Creating an open outward communication on the sales floor
• Ensuring adherence to all company policies, procedures, and guidelines
• Performing opening and closing procedures, and any inventory duties as directed

Roots is a culture and lifestyle that values dynamic individuals who enjoy challenges and share our vision for a safer, cleaner, healthier planet. We offer a culture that fosters inclusion and respect, and we are committed to providing accessible employment practices.