Customer Service Team Lead

6 days ago


Niagara Regional Municipality Fonthill, Canada Duliban Insurance Full time
Customer Service Team Lead Opportunity

We are seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic team at Duliban Insurance Brokers. As a key member of our team, you will play a vital role in leading, developing, and supporting our Customer Service team to meet performance objectives.

Key Responsibilities:
  • Lead and coach the Customer Service team to achieve exceptional customer satisfaction and retention rates.
  • Develop and implement strategies to improve customer engagement and loyalty.
  • Collaborate with the team to identify and resolve customer issues in a timely and professional manner.
  • Provide guidance and support to team members to ensure they have the necessary skills and knowledge to excel in their roles.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Work closely with the management team to develop and implement business strategies that align with the company's goals and objectives.
Requirements:
  • 3+ years of experience working as an Insurance Broker with a RIBO license in good standing.
  • Proven track record of leading and developing high-performing teams.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and team members.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills with the ability to think critically and make sound decisions.
What We Offer:
  • Competitive compensation package.
  • A comprehensive benefits package including medical, dental, and vision coverage.
  • A health spending account to use at your discretion.
  • RRSP and DPSP Plan.
  • Paid time to volunteer in the community.
  • Training and development opportunities to help you grow and succeed in your career.

At Duliban Insurance Brokers, we are committed to providing our customers with exceptional service and support. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



  • Fonthill, Canada Duliban Insurance Full time

    **A**re you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?** We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker - when you join the Duliban Dream Team, you become part of the family! Our tenets of _honesty_,...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    About Duliban InsuranceDuliban Insurance Brokers is a reputable third-generation brokerage that has been consistently recognized for its excellence in the industry. As a top insurance workplace, we pride ourselves on helping clients find simple, affordable solutions to all their auto, home, business, and farm insurance needs.The RoleWe are seeking a highly...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    About Duliban InsuranceDuliban Insurance Brokers is a reputable third-generation brokerage that has been consistently recognized for its excellence in the industry. As a top insurance workplace, we pride ourselves on helping clients find simple, affordable solutions to all their auto, home, business, and farm insurance needs.The RoleWe are seeking a highly...


  • Fonthill, Canada Duliban Insurance Full time

    Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment? We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker – when you join the Duliban Dream Team, you become part of the family! Our tenets of honesty, integrity and...


  • Fonthill, Canada Duliban Insurance Full time

    Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment? We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker – when you join the Duliban Dream Team, you become part of the family! Our tenets of honesty, integrity and...


  • Fonthill, Canada Duliban Insurance Full time

    **Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?** We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker - when you join the Duliban Dream Team, you become part of the family! Our tenets of _honesty_,...

  • Team Lead

    5 months ago


    Halifax Regional Municipality, Canada Frank and Oak Full time

    Looking for a Team Lead for our new Frank And Oak store in Halifax Frank And Oak Designed in Canada. Made for good living. Who are we? Style is a reflection of our personality and our way of life, as we say so well “there is something for everyone”. At Frank And Oak, we want to be your mirror, so we create clothes that, just like you, stand out but...


  • Niagara Falls, Ontario, Canada Subway64766 Inc. Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Food Service Supervisor to join our team at Subway64766 Inc. as a key member of our restaurant operations team. The successful candidate will be responsible for leading a team of food service staff, ensuring exceptional customer service, and maintaining high standards of food quality and safety.",...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    About Duliban InsuranceDuliban Insurance Brokers is a reputable third-generation brokerage that has been consistently recognized for its excellence in the industry. As a top insurance workplace, we pride ourselves on providing simple, affordable solutions to our clients' auto, home, business, and farm insurance needs.The OpportunityWe are seeking a highly...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    About Duliban InsuranceDuliban Insurance Brokers is a reputable third-generation brokerage that has been consistently recognized for its excellence in the industry. As a top insurance workplace, we pride ourselves on providing simple, affordable solutions to our clients' auto, home, business, and farm insurance needs.The OpportunityWe are seeking a highly...

  • Team Lead

    3 days ago


    Niagara Falls, Ontario, Canada Roots Full time

    We are seeking a Team Lead to link the leadership team and sales associates, assisting in operational functions and motivating the team to exceed goals. Team Lead The Team Lead plays a crucial role in supporting the Store Manager and Assistant Managers, providing coverage and assistance in their absence. They model desired selling and customer service...

  • Team Lead

    2 weeks ago


    Niagara Falls, Ontario, Canada Roots Full time

    Team Lead Foster a culture of excellence as a Team Lead at Roots, a company that values innovation, sustainability, and customer obsession. The ideal candidate will possess: 1+ years of experience in a retail apparel environment, with a passion for luxury retail; Proven leadership skills, with a track record of successfully leading sales teams; Strong...

  • Team Lead

    4 months ago


    Niagara Falls, Canada Roots Full time

    **Full job description** WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They...

  • Food Service Team Lead

    16 hours ago


    Niagara Falls, Ontario, Canada Moksha Indian Bistro Full time

    Job Title: Food Service SupervisorMoksha Indian Bistro is seeking a skilled Food Service Supervisor to join our team. As a key member of our culinary team, you will be responsible for overseeing the daily operations of our food service department.Key Responsibilities:Supervise and Coordinate Staff: Lead a team of food service staff, ensuring they are working...

  • Food Service Team Lead

    13 hours ago


    Niagara Falls, Ontario, Canada Moksha Indian Bistro Full time

    Job Title: Food Service SupervisorMoksha Indian Bistro is seeking a skilled Food Service Supervisor to join our team. As a key member of our culinary team, you will be responsible for overseeing the daily operations of our food service department.Key Responsibilities:Supervise and Coordinate Staff: Lead a team of food service staff, ensuring they are working...


  • Thompson-Nicola Regional District, Canada Team Ouzzy Inc. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Food Service Team Member to join our team at Team Ouzzy Inc.Key ResponsibilitiesCustomer Service: Provide exceptional customer service by taking orders, serving food and beverages, and handling customer inquiries in a fast-paced environment.Food Preparation: Prepare, heat, and finish simple...


  • Thompson-Nicola Regional District, Canada Team Ouzzy Inc. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Food Service Team Member to join our team at Team Ouzzy Inc.Key ResponsibilitiesCustomer Service: Provide exceptional customer service by taking orders, serving food and beverages, and handling customer inquiries in a fast-paced environment.Food Preparation: Prepare, heat, and finish simple...

  • Team Lead

    4 days ago


    Niagara Falls, Ontario, Canada Roots Full time

    Team Lead Fallsview - Store 129, 6380 Fallsview Boulevard, Suite 254, Niagara Falls, Ontario, Canada Req #156 Tuesday, September 10, WHAT WE'RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store...


  • Niagara Falls, Ontario, Canada GENERATION 3 HOLDINGS INC. Full time

    {"h2": "Job Summary", "p": "We are seeking a skilled Food Service Supervisor to join our team at Generation 3 Holdings Inc. As a key member of our food service team, you will be responsible for overseeing the daily operations of our coffee shop, ensuring exceptional customer service, and leading a team of staff to achieve our goals.", "ul": [{"li":...


  • Niagara Falls, Ontario, Canada GENERATION 3 HOLDINGS INC. Full time

    {"h2": "Job Summary", "p": "We are seeking a skilled Food Service Supervisor to join our team at Generation 3 Holdings Inc. As a key member of our food service team, you will be responsible for overseeing the daily operations of our coffee shop, ensuring exceptional customer service, and leading a team of staff to achieve our goals.", "ul": [{"li":...