Customer Service and Sales Associate

3 weeks ago


Toronto, Ontario, Canada Athletic Knit Full time $40,000

About Athletic Knit, a leading manufacturer of team uniforms and apparel, we're looking for enthusiastic individuals to join our customer support team in Toronto, Ontario.

Our company culture is built on quality, innovation, and exceptional customer service, which has earned us a reputation as one of the most trusted brands in the North American sporting goods industry.

Job Overview:

  • Manage custom order creation and entry with customers.
  • Provide timely responses to customer inquiries via phone and email.
  • Generate sales support materials and collaborate with colleagues.
  • Process stock product orders based on customer needs.

Key Responsibilities:

- Order Management: Process custom and stock product orders, ensuring seamless communication with customers.
- Customer Support: Respond to customer inquiries via phone and email, resolving issues promptly and professionally.
- Sales Support: Provide transactional support to assigned sales representatives, including order entry and communication with territory dealers.
- Team Collaboration: Work closely with colleagues to foster a strong sense of camaraderie and achieve shared goals.

Requirements:

- Strong attention to detail and time management skills.
- Excellent oral and written communication skills.
- College diploma preferred. Technical proficiency in Microsoft Office Suite is essential, with experience in Salesforce or other CRM platforms highly desirable.
- Bilingual candidates should be proficient in English and French (CEFR C1 & above).

Benefits:

Competitive salary ranging from $40,000 to $47,500 per annum, depending on experience, plus extended health and dental package, opportunities for growth and professional development, and a family-oriented work environment.

Estimated Salary Range: $42,750 - $50,250 per annum, based on location and experience.



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