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About Four Seasons:
Four Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we're powered by people who create amazing experiences for our guests, residents, and partners.
About the Role:
We're seeking an IT Residential CRM Coordinator to support our residential business initiatives. This role will work with a cross-functional team to operationalize a new lead generation capability, ensuring quality of data in resident profiles and enabling personalization through better analytics and omnichannel experiences.
Key Responsibilities:
- Collaborate with residential teams to implement database enhancements, integrations, and optimizations for lead generation and guest profile building.
- Partner with marketing and operation stakeholders to understand their residential targeting and recognition needs.
- Define key metrics to track and manage the health of the residential marketable database.
- Manage business rules for residential marketing subscriptions and ensure privacy and security compliance.
- Support residential teams on best practices for database management and CRM system utilization.
Requirements:
- Advanced analytical skills with proficiency in problem identification, root cause analysis, and trend identification.
- Excellent written and verbal communication abilities with a strong capacity to foster and maintain relationships within a team-oriented environment.
- Expertise in MS Excel and Salesforce, with a willingness to adapt to new tools and techniques.
What We Offer:
Four Seasons is committed to providing a world-class employee experience and company culture. This role will be a hybrid working model, requiring 3 days per week in our Toronto Corporate Office. We're an equal opportunities employer and welcome applications from diverse candidates.
