IT Residential CRM Coordinator

3 weeks ago


Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we're powered by people.

About the Role:

We're seeking an IT Residential CRM Coordinator to join our team in Toronto. This role will support residential initiatives in lead generation, profile, and subscription efforts, working with a cross-functional team to operationalize a new lead generation capability for the residential business.

Key Responsibilities:

  • Collaborate with residential teams to implement database enhancements, integrations, and optimizations to support lead generation and guest profile building initiatives.
  • Partner with marketing and operation stakeholders to understand their residential targeting and recognition needs and build out capabilities to deliver.
  • Define key metrics to track and manage the health of the residential marketable database.
  • Manage business rules for residential marketing subscriptions and ensure privacy and security compliance.
  • Support residential teams on best practices for database management and CRM system utilization.

Requirements:

  • Advanced analytical skills with proficiency in problem identification, root cause analysis, and trend identification.
  • Excellent written and verbal communication abilities with a strong capacity to foster and maintain robust relationships within a team-oriented environment.
  • Expertise in MS Excel and Salesforce, with a comprehensive understanding of its functionalities and capabilities.
  • Adaptability and continuous learning with a proactive willingness to enhance data analysis capabilities.

What We Offer:

This role will be a hybrid working model, requiring 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario. We're committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.



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