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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada 5centsCDN Inc. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at 5centsCDN Inc.

Job Summary

The Technical Support Analyst will provide technical assistance and support to our customers, ensuring that their computer systems and software are functioning properly.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, user guides, and other resources to research and implement solutions to customer problems.
  • Provide training and guidance to customers on the use of our software and systems.
  • Collect and maintain a log of problems and solutions for use by other technical support analysts.
  • Participate in the design and development of new software applications and systems.
  • Supervise and mentor junior technical support analysts.
  • Provide technical support for business systems, networks, and the Internet.
  • Install and configure computer equipment and software for employees.
Requirements
  • College diploma or equivalent in a related field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Attention to detail and ability to prioritize tasks.
Working Conditions

The Technical Support Analyst will work in a fast-paced environment with tight deadlines and will be required to work under pressure.

Language

The primary language of work is English.

Hours of Work

The hours of work are 35 hours per week.