Ambitious Onboard Experience Coordinator

1 week ago


Ottawa, Ontario, Canada Red Arrow Full time

Red Arrow is seeking an exceptional individual to join our team as an Ambitious Onboard Experience Coordinator

In this role, you will be responsible for delivering superior customer service while creating a welcoming and comfortable onboard environment for our motorcoach passengers. With competitive wages starting at $18 per hour, paid training, free travel opportunities, and a comprehensive training program, we offer a unique chance for professional growth and development.

As an Ambitious Onboard Experience Coordinator, your key responsibilities will include:

  • Providing exceptional customer service by anticipating passenger needs and exceeding expectations in all aspects of onboard service delivery
  • Projecting a warm, caring, and empathetic professional image
  • Performing various onboard duties such as greeting passengers, making announcements, offering snacks and beverages, and providing friendly assistance to customers
  • Ensuring that Company safety policies are followed throughout each journey
  • Assisting passengers with loading and unloading of luggage as required

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Previous customer service or hospitality experience
  • Ability to meet the physical demands of the job, which includes pushing, pulling, reaching, kneeling, carrying, and lifting items up to 50 lbs
  • Capacity to work in a fast-paced and rapidly changing team environment
  • Willingness to work flexible hours including weekends and holidays and to travel on a consistent basis

We recognize that our success relies on having a diverse workforce that reflects the communities we serve. If you're passionate about delivering exceptional customer experiences and have a positive attitude, we encourage you to apply.



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