Customer Onboarding Experience Manager
2 weeks ago
We are seeking an experienced Implementation Manager to lead our Onboarding and Fulfillment team in delivering a world-class customer experience.
Responsibilities- Coach and develop a team of specialists to be high-performing, client-focused product experts.
- Monitor and report on quality of customer experience using CSAT metrics.
- Provide guidance to the team to handle customer escalations and serve as an escalation point.
- Conduct audits to improve processes and provide timely feedback.
- Drive revenue by achieving timely activations to target.
- Partner with Sales and Customer Success teams for a seamless transition throughout the customer lifecycle.
- Management experience with a team of 5 or more direct reports.
- Strong leadership and project management skills.
- Cross-functional collaboration and communication experience.
- Proven track record of achieving targets without sacrificing customer satisfaction.
- A collaborative environment that values input and work-life balance.
- Training opportunities via various sources.
- Paid time off, sick & family days, and volunteer days.
- A dog-friendly office with breakfast options, beverages, and a snack bar.
- $2,000 in health & wellness benefits.
This is a full-time, permanent position with a salary range of $65,000-$70,000 CAD. The schedule is Monday to Friday, 9am-5pm EST, with the possibility of working remotely 2-3 days a week.
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Ambitious Onboard Experience Coordinator
1 week ago
Ottawa, Ontario, Canada Red Arrow Full timeRed Arrow is seeking an exceptional individual to join our team as an Ambitious Onboard Experience CoordinatorIn this role, you will be responsible for delivering superior customer service while creating a welcoming and comfortable onboard environment for our motorcoach passengers. With competitive wages starting at $18 per hour, paid training, free travel...
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Customer Experience Director
1 week ago
Ottawa, Ontario, Canada Versature Full timeAbout VersatureVersature is Canada's largest and fastest-growing business communications provider.We provide a variety of solutions designed to improve the way Canadian organizations connect. Customers trust us because of our innovation, stability, and desire to deliver a consistent, value-driven customer experience.About the TeamOur Onboarding and...
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Customer Experience Ambassador
1 week ago
Ottawa, Ontario, Canada Savers Full timeAbout SaversWe are a purpose-driven company with a business model that people love for our impact on both the planet and local communities.Our MissionAt Savers, we champion reuse and inspire a future where second-hand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit...
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Customer Success Manager
1 month ago
Ottawa, Ontario, Canada March Networks Training Full timeJob DescriptionJob Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our Professional Services team. As a key member of our team, you will be responsible for ensuring our customers achieve their desired outcomes from our Searchlight Cloud and CloudSight solutions.Key Responsibilities:Establish strong...
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Customer Experience Manager
1 month ago
Ottawa, Ontario, Canada Indigo Full timeAbout IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader – Store Experience is a key role in our store operations team. This individual will be responsible for leading the execution of work that...
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Customer Experience Manager
2 weeks ago
Ottawa, Ontario, Canada Hazelview Properties Full timeHazelview Properties is a leading owner/operator of premium multi-residential properties in Canada.We are committed to fostering the long-term growth of our employees, communities, and investments. Our company culture is built on trust, ambition, collaboration, ownership mindset, and having fun.The Customer Experience Manager plays a critical role in...
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Customer Experience Manager
3 weeks ago
Ottawa, Ontario, Canada Dexterra Group Full timeJob DescriptionWHAT'S THE JOB?Dexterra Group creates exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.As a Customer Experience Manager for Dexterra Group, you will be a highly valued...
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Customer Experience Manager
1 week ago
Ottawa, Ontario, Canada Rogers Communications Full timeRogers Communications is a leading Canadian communications and media company. As an Assistant Store Manager, you will play a key role in delivering exceptional customer experiences and driving business results.Key Responsibilities:Drive Customer SatisfactionLead Team to SuccessGrow RevenueMaintain Store OperationsPromote Rogers BrandsEngage with...
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Customer Success Manager
1 week ago
Ottawa, Ontario, Canada Orbcomm Full timeJob DescriptionWe are seeking an experienced Customer Success Manager to drive customer satisfaction, retention, and growth by proactively managing a portfolio of clients. This pivotal role involves building and nurturing strong relationships with clients, ensuring they achieve maximum value from our solutions.The ideal candidate will have a strong...
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Customer Service Ambassador
2 weeks ago
Ottawa, Ontario, Canada Red Arrow Full timeOpportunity to Make a Lasting Impression Red Arrow is committed to delivering exceptional customer experiences. As an On-Board Customer Service Attendant, you will play a vital role in ensuring the comfort and satisfaction of our passengers. Located in Ottawa, ON, this full-time position requires excellent communication and interpersonal skills, as well...
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Customer Experience Director
2 weeks ago
Ottawa, Ontario, Canada Knix Full timeKnix, an award-winning intimate apparel and activewear brand, is seeking a seasoned retail professional to lead its store operations as Store Manager. This dynamic role requires a strategic thinker with exceptional leadership skills, who can drive business results while delivering an unparalleled customer experience.About the OpportunityAs Store Manager, you...
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Senior Manager Customer Experience Lead
2 weeks ago
Ottawa, Ontario, Canada Cari Full timeCustomer Success Excellence at CariAt Cari, we're driven by a passion for customer satisfaction and success. Our Senior Manager Customer Experience Lead plays a pivotal role in ensuring our customers achieve their goals through exceptional engagement experiences.Key Responsibilities:Manage day-to-day operations of the Customer Success team, fostering a...
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Customer Experience Advocate
1 week ago
Ottawa, Ontario, Canada Intouch Insight Full timeWe are seeking a skilled Customer Experience Advocate to drive program success and foster long-term client relationships. As a key member of our team, you will work collaboratively to deliver exceptional customer experiences through strategic planning, tactical execution, and ongoing improvement.About the RoleThis is a unique opportunity to join a passionate...
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Customer Experience Specialist
1 month ago
Ottawa, Ontario, Canada Ziff Davis, LLC Full timeCampaigner, a Ziff Davis brand, is seeking a dedicated and enthusiastic candidate to engage with our growing number of end-users through phone, chat, and email, addressing technical and billing inquiries related to their email marketing accounts.Key Responsibilities:Provide timely and precise responses to technical and billing inquiries from both customers...
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Customer Experience Manager
2 weeks ago
Ottawa, Ontario, Canada GardaWorld Full timeJob SummaryWe are seeking a Customer Experience Manager to join our GardaWorld team. As a key leadership role, you will be responsible for managing the Customer Experience Facilitator team and ensuring exceptional customer service throughout the screening process.Key Responsibilities:Lead the Customer Experience Facilitator team with guidance and support to...
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Customer Experience Specialist
1 month ago
Ottawa, Ontario, Canada beBee Professionals Full timeWe are seeking a highly skilled Customer Experience Specialist to provide technical support to customers, troubleshoot and resolve customer inquiries, and provide exceptional customer service. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong technical background.Responsibilities:Provide technical support...
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Customer Experience Representative
2 weeks ago
Ottawa, Ontario, Canada Lennox International Full timeLennox International OverviewFounded over a century ago, Lennox International is an industry leader in energy-efficient climate-control solutions. Our commitment to sustainability and innovation drives us to create comfortable, healthier environments for our customers while reducing their carbon footprint.Career Opportunities at Lennox InternationalWe are...
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Customer Service Ambassador
4 weeks ago
Ottawa, Ontario, Canada Red Arrow Full timeOn-Board Customer Service Attendant OpportunityAt Red Arrow, we're committed to delivering exceptional customer experiences. As an On-Board Customer Service Attendant, you'll play a vital role in ensuring the comfort and satisfaction of our passengers.Key Responsibilities:Provide superior customer service, anticipating and exceeding passenger needsProject a...
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Customer Experience Ambassador
4 weeks ago
Ottawa, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and promoting a positive and engaging store environment.Key ResponsibilitiesSupport the daily operations of the store,...
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Sales Floor Associate
3 weeks ago
Ottawa, Ontario, Canada Savers Value Village Full timeAbout UsSavers / Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Job SummaryAs a Sales Floor Associate, you will create an awesome experience for our...