Infrastructure Support Specialist

1 month ago

Brampton, Ontario, Canada ALMAG Aluminum Corp. Full time
Job Title: Infrastructure Support Analyst

At ALMAG Aluminum Corp., we are seeking a highly skilled Infrastructure Support Analyst to join our Information Technology Department. This role is responsible for analyzing and implementing technical solutions to support the integration and standardization of Information Technology systems and IT infrastructure.

Key Responsibilities:
  1. Respond to network security events and incident escalations from the first-level support.
  2. Manage IT infrastructure projects, including design, installation, upgrade, migration, configuration, integration, and testing.
  3. Execute and schedule server patching.
  4. Investigate, optimize, tune, design, and implement best practices across systems and applications.
  5. Develop clear, concise installation and configuration procedures, run books, and other documentation as required to maintain operational standards and compliance.
  6. Provide necessary support and work with various providers on key technologies such as Active Directory, Servers & Storage, Virtualization, Disaster Recovery, Security, and Compliance.
  7. Develop automated approaches and scripts for system administration tasks where possible and appropriate.
  8. Diagnose and troubleshoot IT infrastructure problems, engaging other team members and partners as necessary to resolve issues.
  9. Act as a Tier III escalation point for the help desk, responding to complex help desk tickets, emails, and in-person requests for technical support in a timely and professional manner.
  10. Provide Tier III support and after-hours (on-call) support of critical systems and processes, intervening to correct issues when necessary.
  11. Perform monitoring, OS and software upgrades, and regular maintenance of servers, storage, and other equipment.
  12. Collaborate with other teams to develop and implement IT/OT converged systems that enable secure, seamless communication and collaboration between IT and OT systems.
  13. Analyze current IT systems and networking to identify areas for improvement.
  14. Work closely with IT and OT teams to understand requirements and develop technical strategies for implementing secure and resilient converged networks.
  15. Provide support, training, and coaching to other team members.
  16. Other miscellaneous duties and projects as assigned by the manager.
Requirements:
  1. Post-secondary diploma or degree in Computer Science or Computer Engineering.
  2. 5+ years of technical experience in supporting Server Infrastructure, Virtualization, Storage Devices (SAN), and Active Directory services.
  3. 5+ years of experience in configuring and troubleshooting TCP/IP protocols and LAN/WAN.
  4. 5+ years of experience with data centers, Azure, VMware, Hyper-V.
  5. 5+ years of experience with Active Directory, Group Policy, PowerShell, TCP/IP, File & Print Services, Microsoft Intune.
  6. 5+ years of hands-on experience with Cloud computing (Azure, AWS, Office 365).
  7. Proven experience supporting and troubleshooting SSL VPN access and FortiGate Administration.
  8. Solid understanding of storage (Veeam Backup and Replication).
  9. Previous experience implementing network architecture (LAN/WAN), server, physical, virtual, and cloud.
  10. Experience with integrating IT/OT security.
  11. IT/OT convergence experience is an asset.
Technical Skills/Competence:
  1. Solid knowledge of Microsoft Technologies and infrastructure services: Windows Servers (2016, 2019, 2022), Active Directory, Group Policy, and Server Administration.
  2. Solid knowledge of IT Systems and applications, including Microsoft SQL Server and information security systems.
  3. Modern workplace administration (MS Teams, SharePoint, Power Platforms).
  4. Strong scripting background to automate system administration tasks and generate ad hoc reports as needed (PowerShell, VB Script, etc.).
  5. Administer, monitor, and manage data backups, recovery processes, and disaster recovery operations.
  6. Familiarity with Veeam backup & Disaster Recovery.
  7. Good project management, organizational, and time management skills to handle multiple projects simultaneously.
  8. Able to manage upgrades and new product implementations.
  9. A self-starter with the ability to work independently under minimal supervision.
  10. Ability to work in a fast-paced and dynamic environment.
  11. Dependable and flexible when necessary.
  12. Strong technical understanding of IT and OT systems, including infrastructure and applications.
  13. Excellent analytical and problem-solving skills.
  14. Ability to work independently and as part of a team.
Benefits:
  1. Profit sharing.
  2. Health care spending account.
  3. Education assistance program.
  4. Health and dental.
  5. Life AD&D.
  6. Long-term disability.

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