Infrastructure Support Specialist
1 month ago
Almag Aluminum is seeking a highly skilled Infrastructure Support Analyst to join our team. As a key member of our Information Technology Department, you will play a critical role in analyzing and implementing technical solutions to support the integration and standardization of our Information Technology systems and IT infrastructure.
Key Responsibilities:- Respond to network security events and incident escalations from the first-level support.
- Manage IT infrastructure projects, design, installation, upgrade, migration, configuration, integration, and testing.
- Execute and schedule server patching.
- Investigate, optimize, tune, design, and implement best practices across systems and applications.
- Develop clear, concise installation, configuration procedures, run books, and other documentation as required to maintain and achieve operational standards and compliance.
- Provide necessary support and work with various providers on key technologies such as Active Directory, Servers & Storage, Virtualization, Disaster & Recovery, Security, and Compliance.
- Develop automated approaches and scripts for system administration tasks where possible and appropriate.
- Diagnose and troubleshoot IT infrastructure problems: engaging other team members and partners as necessary to resolve issues as soon as possible.
- Provide Tier III support and after-hours (on call) support of critical systems and processes, intervening to correct issues when necessary.
- Perform monitoring, OS, and software upgrade, and regular maintenance of servers, storage, and other equipment.
- Collaborate with other teams to develop and implement IT/OT converged systems that enable secure seamless communication and collaboration between IT and OT systems.
- Analyze current IT systems, and networking, and identify areas for improvement.
- Work closely with IT and OT teams to understand requirements and develop technical strategies for implementing secure and resilient converged networks.
- Provide support, training, and coaching of other members in the team.
- Other miscellaneous duties and projects as assigned by manager.
- Post-secondary diploma or degree in Computer Science or Computer Engineering.
- 5+ years' technical experience in supporting Server Infrastructure, Virtualization, Storage Devices (SAN), and Active Directory services.
- 5+ year experience in configuring and troubleshooting TCP/IP protocols and LAN/WAN.
- 5+ years Experience with data centers, Azure, VMware, Hyper-V.
- 5+ years Experience with Active Directory, Group Policy, PowerShell, TCP/IP, File & Print Services, Microsoft Intune.
- 5+ years hands-on experience with Cloud computing (Azure, AWS, Office 365).
- Proven experience supporting and troubleshooting SSL VPN access, FortiGate Administration.
- Solid understanding of storage (Veeam Backup and Replication).
- Previous experience implementing network architecture (LAN / WAN), server, physical, virtual, and cloud.
- Experience with integrating IT/OT security.
- IT / OT convergence experience is an asset.
- Solid knowledge of Microsoft Technologies and infrastructure services: Windows Servers (2016, 2019, 2022), Active Directory, Group Policy, and Server Administration.
- Solid knowledge of IT Systems and applications, including Microsoft SQL server, and information security systems.
- Modern workplace administration (MS Teams, SharePoint, Power Platforms).
- Strong scripting background to automate system administration tasks and to generate ad hoc reports as needed (Power Shell, VB Script, etc...).
- Administer, monitor, and manage data backups, recovery processes, and disaster recovery operations.
- Familiarity with Veeam backup & Disaster Recovery.
- Good project management, organizational, and time management skills to handle multiple projects simultaneously.
- Able to manage upgrades and new product implementations.
- A self-starter with the ability to work independently under minimal supervision.
- Ability to work in a fast-paced and dynamic environment.
- Dependable and flexible when necessary.
- Strong technical understanding of IT and OT systems including infrastructure and applications.
- Experience with integrating IT and OT systems.
- Excellent analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Profit sharing.
- Health care spending account.
- Education assistance program.
- Health and dental.
- Life AD&D.
- Long-term disability.
- Critical illness insurance.
- Gym memberships.
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