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Bilingual Insurance Customer Service Representative

2 months ago

Laval, Quebec, Canada Recrute Action Full time
About the Role

We are seeking a highly skilled and dedicated Bilingual Customer Care Representative to join our dynamic team at Recruit Action. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, understanding their insurance needs, and providing tailored solutions.

Key Responsibilities
  • Understand clients' insurance needs and provide appropriate solutions.
  • Process quotes and underwrite auto and home insurance policies.
  • Advise new clients on auto and home insurance.
  • Update existing insurance policies for our clients, taking into account their evolving needs; propose new products if necessary.
  • Build customer loyalty by providing outstanding service.
  • Underwrite new business, append endorsements, and issue renewals by obtaining all necessary client information for pricing and risk analysis.
  • Stay informed about the latest production guidelines and regulatory obligations.
Requirements
  • University or college degree is a significant asset.
  • 1 year of sales and customer service experience (an asset).
  • Bilingual in English and French (spoken and written) to communicate with both English-speaking and French-speaking clients.
  • Customer-oriented mindset and ability to offer products tailored to their needs.
  • Excellent problem-solving skills.
  • Strong autonomy.
  • Ability to manage priorities.
  • Excellent computer skills to familiarize oneself with new applications.
About Us

Recruit Action is a recruitment agency that provides quality support and a personalized approach to job seekers and businesses. We are committed to finding the best candidates for our clients and providing them with the tools and resources they need to succeed.