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Bilingual Customer Service Representative
1 month ago
We are seeking a highly skilled Bilingual Customer Care Representative to join our team at Recruit Action. As a key member of our Retirement Services team, you will be responsible for providing exceptional customer service to our clients in both English and French.
Key Responsibilities:- Handle inbound calls from retirement plan members, offering support on account details and web/app navigation.
- Respond to complex customer queries, providing accurate and complete information.
- Process transactions and assist members with relevant forms.
- Maintain up-to-date knowledge of company policies and procedures.
- Collaborate with the team to meet service targets, including Average Handling Time (AHT), schedule adherence, and quality assurance metrics.
- Ensure excellent customer service in all interactions and take a proactive approach to problem-solving.
- Post-secondary education is preferred or equivalent work experience.
- 1-2 years of customer service or administrative experience.
- Bilingual fluency in English and French (spoken and written) to support clients in both languages.
- Experience working in an office or hybrid environment.
- Familiarity with working in a KPI-driven environment.
- Strong time-management and multitasking abilities.
- Ability to interact professionally with a wide range of personalities.
- Positive team player with excellent relationship-building skills.
- Ability to work both independently and within a team.
- Knowledge of Canadian retirement products (preferred but not required).
- Understanding of financial services concepts (preferred).
Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses. We are committed to finding the best candidates for our clients and providing a seamless recruitment experience.
