Hotel Front Desk Associate

4 weeks ago


NiagaraontheLake, Ontario, Canada Vintage Hotels Full time

We are seeking a skilled and detail-oriented Guest Service Agent to join our Front Office Team at Vintage Hotels.

This is an excellent opportunity for those who have a passion for delivering exceptional guest experiences and thrive in a fast-paced environment.

Key Responsibilities:

  • Register guests and assign rooms in a timely and efficient manner.
  • Accommodate special requests and provide excellent customer service.
  • Assist with pre-registration and blocking of reservations as needed.
  • Check out guests regularly and maintain accurate records.
  • Develop a thorough knowledge of room types, packages, and costs.
  • Liaise with housekeeping and other departments to ensure seamless guest experiences.
  • Perform office duties such as preparing mail and handling cash transactions.

Requirements:

  • 1-2 years of front desk experience or similar experience preferred.
  • Reliable transportation to Niagara on the Lake.
  • Excellent customer service skills and ability to work independently.
  • A willingness to learn and adapt to new situations.
  • Ability to work a variety of shifts, including mornings and evenings.

What's in it for you?

  • Discounts on hotel stays, restaurant visits, and spa services.
  • Profit sharing and career advancement opportunities.
  • A supportive team environment and opportunities for growth and development.
  • Company social events and recognition programs.

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