Training and Performance Development Specialist
1 week ago
We are seeking a highly skilled Training and Performance Development Specialist to join our team at Green Shield Canada (GSC). As a key member of our Insurance Enablement Team, you will play a crucial role in enhancing organizational productivity, efficiency, and financial outcomes.
Key Responsibilities- Design and Deliver Training Programs: Develop and facilitate engaging training sessions in person, virtual, or hybrid to both new hires and experienced employees, providing feedback to support team member coaching.
- Training Program Development: Create, design, and maintain training programs and materials, including eLearning modules and video content, by analyzing current practices and identifying learning objectives.
- Needs Assessment and Analysis: Conduct needs assessments to identify skills gaps and recommend training initiatives, monitoring and systematic evaluation of the effectiveness of training programs through assessments, feedback, and continuous improvement strategies.
- Performance Review and Analysis: Analyze and evaluate communication and adjudication quality across various channels to measure time to proficiency and identify training improvement opportunities, conducting performance reviews and offering actionable recommendations based on analytics.
- Collaboration and Stakeholder Management: Collaborate with stakeholders, team members, and subject matter experts to ensure training aligns with business goals, managing training development timelines and reporting progress to line of business stakeholders.
- Support and Improvement Activities: Provide support on speech analysis, call studies, and other improvement activities, with hours of work varying for some training sessions to accommodate business needs.
- Experience and Education: 2+ years of experience in training, instructional design, or facilitation, including virtual work environments, and a Bachelor's degree in relevant fields such as Business Administration, Adult education, or organizational development.
- Skills and Abilities: Proven ability to develop and implement training programs that drive operational excellence, experience with learning management systems (LMS), virtual training platforms, and software such as Adobe Acrobat Connect Pro, Camtasia Studio, etc.
- Communication and Collaboration: Exceptional communication and presentation skills with the ability to convey complex information in a clear, concise, and engaging manner to diverse audiences, strong organizational, analytical, and problem-solving skills.
- Project Management and Adaptability: Proven project management capabilities, demonstrated adaptability and ability to quickly learn and apply new concepts in a dynamic and evolving environment.
- Confidentiality and Integrity: Demonstrates a high degree of confidentiality and integrity in handling sensitive information.
- Certification and Industry Experience: Certification in Training or instructional design (CPTD, ATD), experience working in the group/individual benefits and insurance industry.
- Bilingualism: Proficiency in both French and English.
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