Cloud Solution Consultant

4 weeks ago

Toronto, Ontario, Canada SAP Full time

Company Overview

SAP is a market leader in end-to-end business application software and related services. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, focused on delivering an energizing and inspiring experience within a globally diverse environment.

About the Job

This is a full-time employment opportunity from day one with practical learning application for your role. You will be working directly with customers to guide them through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within your assigned solution portfolio.

The position oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.

Key Responsibilities

  • Successfully complete a 10-month learn-apply program that enhances your support into the S-CSM/E-CSM role, a critical customer-facing function within our dynamic Customer Success board area.
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  • Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field.

Required Skills and Qualifications

  • 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales, and/or account management that includes resolution and escalation management.
  • Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
  • Strong communication skills including fluency in English and local language.
  • Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy, and 'can-get-it-done' mentality.
  • Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
  • Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

Benefits

  • Full-time employment from day one with practical learning application for your role.
  • Opportunity to work behind the scenes and directly with customers.
  • Possible relocation to San Ramon, California for intensive phases of the program.
  • Average salary range $87,100 - $148,100 CAD per year, depending on qualifications and experience.

About Us

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

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