Implementation Specialist

3 days ago


Dartmouth, Nova Scotia, Canada Konica Minolta Business Solutions, U.S.A., Inc. Full time
Job Description

Job Title: Implementation Specialist

Job Summary:

Konica Minolta Business Solutions, U.S.A., Inc. is seeking a highly skilled Implementation Specialist to join our team. As a key member of our organization, you will be responsible for supporting solutions pre-sales technical activities, implementation, and project management of solution offerings, as well as post-sale support for applications and professional services to our clients.

Key Responsibilities:

  • Support technical activities including presales, installation, project management, training, customization, and ongoing servicing of solutions.
  • Initiate Proof of Concept (POC) for customer proposals and assist in responding to RFP requests regarding solutions and KM total offerings.
  • Maintain relationships with customer's key technical contacts.
  • Coordinate resources for product installation and training services as defined in the Statement of Work or deployment guide documentation.
  • Expand KMBS Professional Services opportunities by identifying customer post-sale workflow and training requirements, and document utilizing Solutions Management System.
  • Collaborate with Business Solutions Consultant on creating and/or developing Engagement letters, Site Survey, Scope of Work preparation, and integration projects, where appropriate.
  • Develop customized solutions for Proof of Concepts, Technical Pilots, and creation of Deployment Guides.
  • Serve as an escalation point from Digital Solutions Center (DSC)/National Operations Centre (NOC) in resolving solutions issues.
  • Maximize the use of remote connectivity tools for installations and servicing.
  • Maintain education, training standards, and certifications levels in line with job requirements and advancement development plans.
  • Other duties/projects as assigned.

Requirements:

  • Industry Standard technical certifications preferred or equivalent experience in a related field.
  • ~3-5 years relevant solutions installation and support experience.
  • Knowledge of Network print servers, Document management/scanning applications and workflows, Manage Print Services, Print Optimization/cost recovery, Print and MFP print controller technology, SQL, Security, and major third-party print manufacturer's devices.
  • Experience in network topology and software applications related to digital graphic systems, including Microsoft applications.
  • Exposure to, and practical experience in, project management.

Preferred Qualifications:

  • Attend training classes to remain current with the most recent technology.
  • Pass certification tests to enhance career path.
  • Working knowledge of project management processes.
  • Valid driver's license and access to reliable and presentable transportation.

About Konica Minolta:

Konica Minolta Business Solutions, U.S.A., Inc. is a leading provider of business technology offerings, including IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.



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