Global Service Delivery Director

4 days ago


Mississauga, Ontario, Canada Centrilogic Full time

Job Summary:

We are seeking an experienced Global Service Delivery Director to lead our service delivery team at Centrilogic. The successful candidate will be responsible for managing a dynamic set of top accounts, ensuring effective delivery, ongoing management, and issue escalation.

The ideal candidate will have 12+ years of experience in technical customer relationship management positions, including Client Success Management, Project Management, Account Management, and Team Lead. They will possess strong customer advocacy and engagement experience in post-sales or professional services functions, as well as working in a complex IT environment.

Key Responsibilities:

  • Service Delivery Management: Manage a dynamic set of top accounts, ensuring effective delivery, ongoing management, and issue escalation.
  • Technical Advisory: Provide technical expertise, oversight, and advisory support on complex or escalated issues, ensuring awareness of existing system and performance monitoring metrics.
  • Account Advisory: Advise sales resources on the discovery of additional opportunities to provide CL services within their assigned client base, work with account representative on key opportunities and contracts.

Requirements:

  • 12+ years of experience in technical customer relationship management positions.
  • Strong customer advocacy and engagement experience in post-sales or professional services functions.
  • Ability to grasp and explain complex technical concepts to a variety of audiences.
  • Excellent communication skills and ability to build and manage trusting relationships with large clients.

Salary:$120,000 - $180,000 per year



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