Flight Operations Lead
11 hours ago
As a highly skilled and experienced leader, you will play a pivotal role in ensuring the success of our cabin crew members. As an In-Flight Service Supervisor, you will be responsible for motivating, informing, and coaching all crew members on a daily basis.
Key Responsibilities- Inspire confidence while developing a professional and individual connection with each team member
- Proactively give recognition
- Communicate constructive and authentic feedback to team members, fostering trust
- Accompany and contribute to the development of flight attendant team members, motivating them to reach and exceed expected performance levels
- Investigate disciplinary/administrative cases, attend meetings, and take appropriate actions and measures (in collaboration with Labour Relation Advisors)
- Participate in the hiring process for cabin crew members
- Represent the employer on local committees (Health and Safety, service, uniform, etc.)
- Conduct regular and sporadic operational visits to validate compliance with Canadian Aviation Regulations, occupational health and safety, and service standards
- Review and act upon various reports (performance, attendance, expense reports, KPIs) of your flight attendant team
- Participate in emergency response planning and support operations and cabin crew in irregular and/or emergency situations
- College Diploma
- Minimum 2 years' experience in a leadership position
- Minimum 3 years' experience as a Flight Attendant
- 2 years of experience in employee management/supervision in a unionized environment (an important asset)
- Ability and experience with Microsoft tools (Outlook, Excel, Word, Teams)
- Excellent oral and written French and English
- Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends, and holidays)
- Willingness to travel internationally using a valid Canadian passport
- Must be able to obtain and maintain an airport restricted area identification card
- Successfully complete the initial cabin crew training
The estimated salary for this position is between $60,000 and $80,000 per year, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a pension plan and opportunities for career growth and professional development.
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