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Lead Supervisor I
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The Lead Supervisor plays a pivotal role in the success of our store, embodying the behaviors necessary to impact all aspects of our business, including Sales and Operational Processes. This individual demonstrates exceptional performance behaviors, not only in work performed, but also in representing our brand at the highest standards.
Key Responsibilities:- Strategic Decision Making: Understand organizational objectives and make decisions in alignment with Company priorities and values.
- Team Development: Endorse, model, and develop the team to deliver brand's expectations.
- Sales Strategy: Enforce sales strategies, initiatives, and growth across all categories.
- Operational Excellence: Work with management to flex store business strategies and personal selling techniques.
- Clienteling: Maximize clienteling strategy to achieve business goals.
- Brand Ambassador: Build credibility and trust with team and customers as a personal fashion advisor.
- Market Representation: Act as brand ambassador in the local market to drive loyalty and business.
- Self-Development: Develop self and product knowledge skills, remains aware of current collections.
- Team Coaching: Coach, develop, and motivate the team to meet goals and utilize Company tools.
- Operational Management: Manage daily operational tasks according to standards and demonstrates strong business acumen.
- Communication: Interact and communicate with supervisors regularly, maintains a professional demeanor.
- Reporting and Analysis: Uses retail systems and reporting tools to make informed decisions.
- Compliance: Adheres to all retail policies and procedures.
- Technology Utilization: Utilizes technology to support relationship building and clienteling efforts.
- Drive for Results: Demonstrates a strong drive for results and a commitment to achieving goals.
- Customer Focus: Prioritizes customer satisfaction and builds strong relationships with customers.
- Creativity: Thinks creatively and develops innovative solutions to business challenges.
- Interpersonal Savvy: Builds strong relationships with team members and stakeholders.
- Learning on The Fly: Adapts quickly to changing business conditions and priorities.
- Perseverance: Demonstrates perseverance and resilience in the face of challenges.
- Dealing with Ambiguity: Manages ambiguity and uncertainty with ease.
- Strategic Agility: Develops and implements effective strategies to achieve business goals.
- Building Effective Teams: Builds and leads high-performing teams.
- Managerial Courage: Takes calculated risks and makes tough decisions when necessary.
Experience: 1-3 years of previous retail experience preferably in luxury retail.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills, and retail tools.
Physical: Ability to execute at a fast pace and communicate effectively with customers and team.
Schedule: Flexibility to work including nights, weekends, and holidays.
Note: This document outlines job duties and responsibilities without being exhaustive.
Equal Opportunity Employer: Tapestry, Inc., parent company of the brand, is an equal opportunity employer. All employment decisions are based on qualifications without regard to age, sex, race, religion, disability, or other legally-recognized protected bases.
