Lead Supervisor I

4 weeks ago

Montreal, Quebec, Canada Tapestry Full time
Job Title: Lead Supervisor I

The Lead Supervisor I role is a critical component of our store's success, requiring a high level of performance and a commitment to excellence. As a Lead Supervisor, you will be responsible for modeling the behaviors needed to drive sales and operational processes, while representing Coach at its highest standards.

Key Responsibilities:
  • Sales: Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) to align with Company priorities and values.
  • Sales: Endorse, model, and develop team to deliver Coach's Selling and Service expectations.
  • Sales: Enforce sales strategies, initiatives, and growth across all categories.
  • Operations: Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business.
  • Operations: Demonstrate strong business acumen and interact with supervisor(s) on a regular basis.
Competencies:
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Creativity: Comes up with a lot of new and unique ideas.
  • Interpersonal Savvy: Relates well to all kinds of people up, down, and sideways.
  • Learning on the Fly: Learns quickly when facing new problems.
  • Perseverance: Pursues everything with energy, drive, and a need to finish.
  • Dealing with Ambiguity: Can effectively cope with change.
  • Strategic Agility: Sees ahead clearly and can anticipate future consequences and trends accurately.
  • Building Effective Teams: Blends people into teams when needed.
  • Managerial Courage: Doesn't hold back anything that needs to be said.
Requirements:
  • Experience: 1-3 years of previous retail experience, preferably in a luxury retail service environment.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical: Ability to execute at a fast pace, communicate effectively with customers and team, and maneuver the sales floor, sales shelves, and stock room.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. We pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.

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