Sales and Customer Experience Associate-Scarborough Town Centre
5 days ago
The Sales and Customer Experience Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.
Company OverviewVictoria's Secret & Co. is a leading specialty retailer of modern, fashion-inspired collections, including signature bras, panties, lingerie, casual sleepwear, athleisure, and swim. We are committed to empowering our associates across a global footprint of retail stores in approximately 70 countries.
Salary and BenefitsWe offer a competitive salary range of $17.00-$21.00 per hour, with opportunities for flexible scheduling, including evenings, weekends, holidays, and non-business hours. Our benefits package includes:
- 40% associate discount (Oct 1st-Dec 31st), 30% off for the balance of the year
- Free mental health (EAP) benefits for you and those who live with you
- Free product
- Flexible schedule
- Competitive pay
This role involves driving store sales and growth by personally selling to customers, proactively engaging with customers, reading cues and responding effectively, and delivering a friendly and efficient cash wrap experience. You will also be responsible for processing merchandise to be floor ready, maintaining back room and under stock to brand standards, and replenishing merchandise to ensure product is placed on the sales floor and available for purchase.
Key Responsibilities- Drives store sales and growth by personally selling to customers
- Proactively engages with customers, reads cues and responds effectively
- Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
- Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
To be successful in this role, you will need to exhibit an authentic desire to exceed the customer's expectations, demonstrate a sense of urgency, have a healthy, competitive spirit, while maintaining a team focus, and be resilient and bounce back quickly from setbacks. Schedule flexibility, including evenings, weekends, holidays, and non-business hours, is also required.
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