Store General Manager

3 weeks ago

Vaughan, Ontario, Canada Golf Town Full time
Golf Town Store General Manager Job Description

At Golf Town, we're passionate about golf and dedicated to providing exceptional customer experiences. As our Store General Manager, you'll play a key role in driving sales, profitability, and customer service in our retail stores. Your primary focus will be on developing and driving a selling culture, fostering company values and culture, and growing sales and profit through a deep understanding of the local market and community involvement.

Key Responsibilities:
  • Lead the store team to achieve exceptional customer experiences through effective execution of the MOD role.
  • Coach the store team on the link between service behaviors and business results to support our service and selling model.
  • Ensure effective communication of direction and education to the team.
  • Maintain optimal staffing and scheduling while being responsive to changes in traffic and business trends.
  • Provide leadership and communicate the service and selling model to associates.
  • Respond to customer feedback and maintain KPI standards.

Associate and Team Development:
  • Recruit, select, train, develop, and retain high-performing and productive managers and sales associates.
  • Communicate goals and provide leadership that inspires total associate commitment to company objectives and values through effective performance-based coaching, motivating recognition, and timely constructive feedback.
  • Provide development opportunities for associates that support company growth.
  • Write and conduct annual performance evaluations for associates.
  • Develop associate schedules and submit all necessary HR/Payroll required paperwork to HR.
  • Coordinate all candidate and new hire processes (paperwork, offers, etc.).
  • Communicate and ensure compliance to Company Policies and Procedures. Communicate information provided in the various Company communication materials (Footnotes, memos, e-mails, etc).

Merchandising:
  • Ensure store appearance and visual standards/presentation that are consistent with the company's brand image and standards.
  • Respond to business trends by communicating information to the Regional Director as needed. Ensure the store is compliant with established standards.

Leadership:
  • Assist in recruitment, interview, and final selection of all department associates.
  • Assist in training associates on sales, customer service, operations, merchandising, product knowledge, and monitor progress.
  • Participate in annual performance evaluations for department associates; make promotional and merit increase recommendations based on performance.
  • Execute disciplinary procedures fairly and document corrective action properly.
  • Create new hire training schedules and follow the Training Checklist with all new hires in the department.

Operations:
  • Manage resources to maximize financial goals.
  • Foster knowledge and integrity with regard to compliance with company policy in all practices.
  • Effectively use resources and business partners to solve issues with a sense of passion.
  • Recognize when to change strategic direction to attain and sustain maximum results.
  • Educate the team on the link between operational integrity and its impact on facilitating an exceptional customer experience.
  • Oversee daily store cleaning, recovery, maintenance, and inventory.
  • Use the monthly Ops Assessment to identify and correct operational deficiencies in the store.
  • Ensure training is conducted regarding LP and Safety standards.

Protection of Company Assets:
  • Ensure actual inventory on hand matches RetailPro on-hand through regular scheduled cycle counts and resolving negative on-hand quantities. Ensure bag checks are conducted on all staff when leaving the store.
  • Ensure proper receiving standards are followed.
  • Confirm refunds are checked daily and verified.
  • Store security system is updated and conducts monthly alarm sensor testing.
  • Follow proper closing procedures and lock down.
  • Work with Loss Prevention to share possible theft/shrink issues with the store's viaintranet.

Other duties as required:
  • Special projects
  • Department responsibility
  • Stretch assignments

Skills, Education & Competencies:
  • Minimum of college or university degree or equivalent work experience;
  • 5-7 years of management experience with strong emphasis on big-box retail management;
  • Knowledge of and experience in a computerized environment, including the operation and administration of a Point of Sale (POS) and inventory management computer systems;
  • Strong financial management skills including the ability to review and analyze financial statements;
  • Excellent leadership and management skills including the ability to recruit, hire, train, motivate, evaluate, discipline, and develop staff;
  • Excellent verbal and written communication skills;
  • Proven ability to motivate others;
  • Proficiency in base computer use, including e-mail, MS Word or other word processing program, and Excel or other spreadsheet program.

Work Hours:
  • Work varied shifts, including weekends and holidays.

Preference will be given to candidates who know the easiest way to fix a slice is to call it a fade.

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