Customer Support Specialist

1 month ago

Ottawa, Ontario, Canada TEEMA Full time
Job Title: Customer/Tech Support Representative

At TEEMA, we are seeking a highly motivated and customer-focused Bilingual French Customer/Tech Support Representative to join our call center team.

Job Summary:

We are looking for a skilled professional who is fluent in both French and English to provide technical assistance and customer support to our French-speaking clients via phone, email, and chat.

Key Responsibilities:
  • Respond to customer inquiries and technical issues in both French and English, ensuring a high level of customer satisfaction.
  • Diagnose and troubleshoot technical problems, providing clear and concise solutions.
  • Assist customers with product setup, usage, and maintenance.
  • Maintain accurate records of customer interactions and technical issues using our CRM system.
  • Collaborate with other team members and departments to resolve complex issues.
  • Stay up-to-date with product knowledge and industry developments to provide accurate information and support.
  • Escalate unresolved issues to higher-level technical support or management as necessary.
  • Provide feedback and suggestions to improve customer support processes and procedures.
Qualifications:
  • Fluency in French and English (both written and spoken) is required.
  • Proven experience in customer service or technical support roles.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
  • Excellent communication and interpersonal skills.
  • Proficiency in using customer support software, CRM systems, and other relevant tools.
  • Ability to work in a fast-paced and dynamic environment.
  • High level of patience, empathy, and professionalism.
Preferred Qualifications:
  • Experience working within a healthcare-related call center.
Benefits:
  • Competitive salary and benefits package.
  • A supportive and inclusive work environment.
  • Health, dental, and vision insurance.

  • Customer Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Ziff Davis Full time

    Customer Support SpecialistAt Ziff Davis, we're seeking a dedicated and enthusiastic Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for engaging with our growing number of end-users through phone, chat, and email, addressing technical and billing inquiries related to their email marketing...

  • Customer Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Ziff Davis Full time

    Job Title: Customer Support SpecialistAt Ziff Davis, we are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through phone, chat, and email.Key Responsibilities:Provide timely and precise responses to...

  • Customer Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Ziff Davis Full time

    Job Title: Customer Support SpecialistAt Ziff Davis, we are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through phone, chat, and email.Key Responsibilities:Provide timely and precise responses to...

  • Customer Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Moz, Inc. Full time

    Job Title: Customer Support SpecialistWe are seeking a dedicated and enthusiastic candidate to engage with our growing number of end-users through phone, chat, and email, addressing technical and billing inquiries related to their email marketing accounts.Key Responsibilities:Problem identification, triaging, and resolution of technical and billing...

  • Customer Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Moz, Inc. Full time

    Job Title: Customer Support SpecialistWe are seeking a dedicated and enthusiastic candidate to engage with our growing number of end-users through phone, chat, and email, addressing technical and billing inquiries related to their email marketing accounts.Key Responsibilities:Problem identification, triaging, and resolution of technical and billing...

  • Billing & Customer Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    {"title": "Billing & Customer Support Specialist", "description": "Billing & Customer Support SpecialistWe are seeking a highly organized and self-motivated individual to join our team as a Billing & Customer Support Specialist. The successful candidate will be responsible for daily outbound billing calls to existing clients, acting as a liaison between our...

  • Billing & Customer Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    {"title": "Billing & Customer Support Specialist", "description": "Billing & Customer Support SpecialistWe are seeking a highly organized and self-motivated individual to join our team as a Billing & Customer Support Specialist. The successful candidate will be responsible for daily outbound billing calls to existing clients, acting as a liaison between our...

  • Customer Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Ziff Davis Full time

    At Ziff Davis, we're seeking a dedicated and enthusiastic Customer Support Specialist to engage with our growing number of end-users through phone, chat, and email, addressing technical and billing inquiries related to their email marketing accounts.Key Responsibilities:Actively participate in the customer support ticket triage process.Monitor and report...

  • Customer Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Ziff Davis Full time

    At Ziff Davis, we're seeking a dedicated and enthusiastic Customer Support Specialist to engage with our growing number of end-users through phone, chat, and email, addressing technical and billing inquiries related to their email marketing accounts.Key Responsibilities:Actively participate in the customer support ticket triage process.Monitor and report...

  • Customer Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Ziff Davis, LLC Full time

    Key Responsibilities:As a Customer Resolution Specialist at Ziff Davis, you will be the main point of contact for customers seeking assistance with their email marketing accounts. Your duties will include responding to technical and billing inquiries, managing high-value accounts, and overseeing ticket management to ensure swift resolution and adherence to...

  • Customer Support Specialist

    1 week ago

    Ottawa, Ontario, Canada Boston Scientific Full time

    About the role:The Customer Support Specialist plays a crucial role in delivering exceptional customer service to healthcare providers, ensuring a seamless experience with our products and expertise. This key position acts as a liaison between customers and our team, efficiently processing orders, responding to inquiries, and proactively anticipating...

  • Healthcare Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our Intake Team. As a key member of our team, you will provide administrative and clerical support to ensure the smooth delivery of patient-centered care.Key ResponsibilitiesProvide information and referral services to patients, families, and service...

  • Healthcare Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Healthcare Support Specialist. In this role, you will provide administrative support to our Care Coordination team, ensuring that patients receive prompt and effective customer service.Key Responsibilities:Provide administrative support to the Care Coordination...

  • Ottawa Customer Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    We are looking for a highly skilled Ottawa Customer Support Specialist to join our team at beBee Professionals. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, handling inquiries, and resolving issues.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide...

  • Customer Experience Specialist

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Experience & Tech Support SpecialistBeBee Professionals is seeking a skilled Customer Experience & Tech Support Specialist to provide exceptional technical support to customers, troubleshoot and resolve customer inquiries, and deliver outstanding customer service.Key Responsibilities:Provide technical support to customers via various channels,...

  • Customer Experience Specialist

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Experience & Tech Support SpecialistBeBee Professionals is seeking a skilled Customer Experience & Tech Support Specialist to provide exceptional technical support to customers, troubleshoot and resolve customer inquiries, and deliver outstanding customer service.Key Responsibilities:Provide technical support to customers via various channels,...

  • Customer Resolution Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Ziff Davis Full time

    Job Title: Customer Resolution SpecialistZiff Davis is seeking a highly skilled and dedicated Customer Resolution Specialist to join our team. As a key member of our customer support team, you will be responsible for resolving technical and billing inquiries related to our email marketing accounts.Key Responsibilities:Resolve customer complaints and issues...

  • Customer Experience Specialist

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Experience & Tech Support SpecialistbeBee Professionals is seeking a skilled Customer Experience & Tech Support Specialist to provide technical support to customers, troubleshoot and resolve technical issues, and deliver exceptional customer service.Key Responsibilities:Provide technical support to customers via various channelsTroubleshoot and...

  • Customer Experience Specialist

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Experience & Tech Support SpecialistbeBee Professionals is seeking a skilled Customer Experience & Tech Support Specialist to provide technical support to customers, troubleshoot and resolve technical issues, and deliver exceptional customer service.Key Responsibilities:Provide technical support to customers via various channelsTroubleshoot and...

  • Customer Resolution Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Ziff Davis Full time

    Job Title: Customer Resolution SpecialistZiff Davis is seeking a highly skilled and dedicated Customer Resolution Specialist to join our team. As a key member of our customer support team, you will be responsible for resolving technical and billing inquiries related to our email marketing accounts.Key Responsibilities:Resolve customer complaints and issues...