Hotel Operations Manager

1 month ago


Port Hastings, Nova Scotia, Canada 3051939 Nova Scotia Ltd. oa HI Port Hawkesbury Full time
Job Title: Assistant Hotel Manager

We are seeking a highly skilled and experienced Assistant Hotel Manager to join our team at 3051939 Nova Scotia Ltd. o/a HI Port Hawkesbury. As an Assistant Hotel Manager, you will be responsible for assisting the Hotel Manager in the day-to-day operations of the hotel, ensuring that all aspects of the hotel are running smoothly and efficiently.

Key Responsibilities:
  • Assist the Hotel Manager in the development and implementation of policies and procedures for daily operations
  • Recruit and hire staff, including front desk, housekeeping, and maintenance personnel
  • Supervise staff, including providing training and coaching to ensure excellent customer service
  • Negotiate with suppliers for the provision of materials and supplies
  • Negotiate with clients for the use of facilities
  • Perform front desk duties, including checking in guests and handling customer complaints
  • Prepare budgets and monitor revenues and expenses
  • Arrange for and oversee maintenance activities, including repairs and renovations
  • Enforce policies and procedures, ensuring that all staff are aware of and adhering to them
  • Address customers' complaints or concerns in a professional and courteous manner
  • Assist clients/guests with special needs, including providing wheelchair accessibility and other accommodations
  • Establish work schedules for staff, ensuring that all shifts are covered and that staff are aware of their responsibilities
  • Manage events, including weddings, conferences, and other functions
  • Organize and maintain inventory, including supplies and equipment
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of hotel operations and management principles
  • Ability to work independently and as part of a team
Work Environment:

The Assistant Hotel Manager will work in a fast-paced hotel environment, interacting with guests, staff, and suppliers on a daily basis. The successful candidate will be required to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:
  • Free parking available
  • Permanent full-time position
  • 30 to 40 hours per week
  • English language required


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