Technical Support Specialist

4 weeks ago

Mississauga, Ontario, Canada BYTEMINDS IT SERVICES INC. Full time
Job Title: Technical Support Engineer

BYTEMINDS IT SERVICES INC. is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to our clients, identifying their requirements, and developing business solutions to meet their needs.

Key Responsibilities:
  • Confer with clients to understand their technical requirements and develop solutions to meet their needs.
  • Document technical requirements to ensure that products, processes, and solutions meet business requirements.
  • Prepare cost-benefit and return-on-investment analyses to support system implementation.
  • Design, develop, and implement information systems business solutions.
  • Provide advice on information systems strategy, policy, management, and service delivery.
  • Assess physical and technical security risks to data, software, and hardware.
  • Develop policies, procedures, and contingency plans to minimize the effects of security breaches.
  • Develop and implement policies and procedures throughout the software development life cycle.
  • Conduct reviews to assess quality assurance practices, software products, and information systems.
  • Consult with clients after sale to provide ongoing support.
  • Execute and document results of software application tests and information and telecommunication systems tests.
Requirements:
  • 1 year to less than 2 years of experience in a related field.
  • Permanent employment.
  • English language proficiency.
  • 37.5 hours per week.

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