Market Insights Manager
1 week ago
We are seeking a highly skilled Market Insights Manager to lead our Market Insight team at Invest Ottawa/Bayview Yards. As a key member of our team, you will be responsible for delivering high-quality market research, competitive intelligence, and analysis to our clients and internal teams.
Key Responsibilities- Business Management and Service Delivery
- Develop and oversee the implementation of an annual plan for the Market Insight team, including team goals, milestones, KPIs, and metrics.
- Manage team workflow, including client intake and pipeline, triage process, resource deployment, and project allocation.
- Oversee the scoping, eligibility, and execution of market insight client requests.
- Assess clients' needs, as well as current and new potential Market Insight tools and databases, and make recommendations on potential changes and enhancements for increased client impact.
- Develop and/or enhance processes and procedures that enhance team operations, business delivery, and client experience.
- Manage market insight vendor relationships and contracts, and collaborate extensively with fellow members of the Invest Ottawa team.
- Work closely with the Director and Marketing Team to establish and execute a Market Insight promotional strategy.
- Manage the Market Insight dashboard, metrics, associated reporting, and client satisfaction surveys to assess the impact.
- Strategically assess the tools/services to address identified gaps, with a particular focus on the needs of scaling firms and those in priority sectors.
- People Management
- Lead and direct the Market Insights Team, currently comprised of two analysts and one co-op student.
- Onboard and train new team members on Market Insight tools, best practices, usage tactics, client management, and business processes.
- Provide mentorship through team meetings, one-on-one meetings, and coaching.
- Lead performance management and evolution of the team, including objective setting, managing progress against goals, professional development, and growth plans, and employee assessments.
- University degree in a relevant field, such as business, economics, statistics, mathematics, communications, sociology, etc., or equivalent work experience.
- 5 years of experience in a related role, including primary and/or secondary research, analysis, and delivery to stakeholders.
- Skilled experience in program and project management, including interacting with both internal and external stakeholders.
- Experience in conducting market research and business environment analysis through previous work or academia.
- Proven experience in people management, ensuring effective communication and guidance to address team dynamics and promoting a positive and inclusive team culture.
- Strong proficiency in using tools and databases.
- Excellent organizational and time management skills.
- Superior customer service and commitment to excellence.
- Languages: English; French is considered a strong asset.
- A dynamic and fast-paced work environment.
- Opportunities for professional growth and development.
- A collaborative and inclusive team culture.
- A competitive salary and benefits package.
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