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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
We are seeking a Customer Service Representative to join our team at ROCKWOOL Group. This is a contract position for a duration of 6 months.
This is a fully on-site role in our Milton, ON head office. Working hours for this role are 8:30am - 5pm or 9:30am to 6pm Monday through Friday.
At ROCKWOOL Group, we are committed to enriching modern living through our innovative stone wool solutions. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities.
Your Role:
As a Customer Service Representative, you will be responsible for processing a high volume of customer orders and inquiries in a timely, courteous, and professional manner. You will also be responsible for recording, processing, and responding to all customer requests and concerns.
What You Will Be Doing:
- Processing customer orders and inquiries
- Recording and processing customer requests and concerns
- Running daily and weekly reports to track accurate execution of customer orders
- Liaising with supply chain members to ensure smooth order execution
- Building relationships with customers to set them up for continued success
What We Offer:
- Competitive salary
- Comprehensive benefits package
- Generous Paid Time Off (PTO) and Paid Holidays
- Retirement Pension Matching Program
- Work/Life Balance
- Life and Disability Programs
- Educational Assistance
- Top up plans for maternity and paternity leave
- Fitness Reimbursement
- Employee Assistance Program (EAP)
About Us:
ROCKWOOL Group is a world leader in stone wool solutions. We transform volcanic rock into safe, sustainable products that help people and communities thrive. We are committed to sustainability and are actively contributing to the United Nations Sustainable Development Goals (SDGs) framework.
Work Environment & Conditions:
- Our offices are thoughtfully designed to foster collaboration, creativity, and opportunities for social engagement
- We encourage our employees to get involved in philanthropic initiatives, community involvement, and sustainability efforts
Diverse and Inclusive Culture:
We want all our people to feel valued, respected, included, and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees.