Senior Business Growth Strategist

4 weeks ago

Toronto ON, Canada Venngo Full time
About Venngo

We are a leading provider of premium discount programs for organizations in various industries, including finance, healthcare, retail, electronics, telco, and food.

Job Summary

We are seeking a Senior Business Growth Strategist to join our team. As a key member of our client success department, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring their satisfaction.

Key Responsibilities:
  • Develop and implement strategies to drive business growth and expand existing client relationships.
  • Communicate effectively with clients via email or phone to address customer service issues, analyze performance metrics, and set entrenchment targets.
  • Launch and nurture customer accounts by working closely with group sales and other CSMs to onboard new customers.
  • Contribute to marketing efforts by supporting the planning and execution of marketing campaigns and training collateral.
  • Lead client satisfaction initiatives by cultivating trust with clients, maintaining regular communication, assessing client satisfaction, and reviewing account performance.
Requirements:
  • A background in customer success, account management, sales, or marketing with experience in a similar role.
  • Excellent communication and interpersonal skills, with the ability to adapt to different audiences and situations.
  • Fluency in both English and French is required.
  • Comfortable learning and using technology, with proficiency in MS Office 365 and Teams.
  • Able to travel across Canada up to 20% of the time and work outside of business hours as needed.
About You

We are looking for a motivated and solutions-oriented individual who thrives on connecting clients with opportunities to grow their business. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply.

Salary

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience.

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