Parts Department Manager

1 week ago


Fredericton, New Brunswick, Canada Brandt Full time
Job Description

Brandt is seeking a seasoned professional to fill the role of Field Operations Manager - Parts for the Atlantic region. This position is responsible for providing leadership and support to the customer-facing parts support functions within our Peterbilt dealerships.

Key Responsibilities:
  • Strategic Business Planning: Execute our customer support business plan and strategies to drive profitability in the parts departments.
  • Team Leadership: Mentor and lead the branch parts teams to ensure they are equipped to support their customers effectively.
  • Financial Management: Review financials for the stores and conduct monthly reviews with the team to identify areas for improvement.
  • Performance Improvement: Develop plans to enhance the performance of each department and ensure that branch visit report cards are reviewed and action items are addressed.
  • Operational Excellence: Support the implementation of 5S and Lean principles across the organization.
  • Dealer Audit: Ensure that dealer audit criteria are met at the stores.
  • Collaboration: Work closely with Division and Regional CSA managers to provide consistent support to the stores.
Requirements:
  • Industry Knowledge: Strong understanding of heavy machinery dealer business practices.
  • Customer Support: Knowledge of customer support processes, specifically parts operations.
  • Interpersonal Skills: Skilled in interpersonal communications, negotiation, and conflict resolution.
  • Business Acumen: Knowledge of products, customers, markets, and competitors.
  • Branch Operations: Keen understanding of branch operations for parts.
  • Financial Acumen: Financial acumen with a focus on branch GL's.
  • Leadership: Ability to teach financial acumen to managers.


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