Luxury Retail Store Operations Manager

2 weeks ago


Vancouver, British Columbia, Canada Fendi Italia Srl Full time
About the Role

We are seeking an exceptional Retail Store Operations Manager to join our team at Fendi Italia Srl.

Job Summary

The ideal candidate will have a proven track record in managing retail operations, leading high-performing teams, and driving business growth. Key responsibilities include:

Business Development and Performance Management:

• Develop and implement sales strategies to drive revenue growth.
• Analyze business performance, identify areas for improvement, and implement action plans to achieve results.
• Collaborate with cross-functional teams to execute marketing campaigns and events.

Client Management:

• Foster exceptional customer service standards, mentoring staff to deliver outstanding client experiences.
• Develop dedicated client relationships, leveraging CRM tools to maintain customer databases.

Administrative & Operations Management:

• Ensure seamless alignment between front-of-house and back-of-house operations.
• Manage administrative tasks, including scheduling, inventory control, and report submissions.

Visual Merchandising:

• Maintain merchandising standards, showcasing bestsellers and promoting brand visibility.

Team Management:

• Build a positive work environment, empowering staff through goal-setting, performance monitoring, and timely feedback.

Requirements

To be successful in this role, you will need:

  • Minimum 5 years' experience in luxury retail management
  • Strong drive for results, with excellent communication and social skills
  • Ability to use POS systems and inventory management functions
  • Flexible schedule, including nights, weekends, and holidays
Compensation

The estimated annual salary for this position is $85,000 - $110,000, depending on qualifications and location.



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