Spa Receptionist
3 weeks ago
Four Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are passionate about creating unforgettable moments for our guests, residents, and partners.
About the RoleWe are seeking a highly skilled and customer-focused Spa Receptionist to join our team at Four Seasons Resort & Residences Whistler. As a key member of our spa team, you will be responsible for providing exceptional guest service, managing spa operations, and ensuring a seamless experience for our guests.
Key Responsibilities- Extend a warm welcome to arriving guests at the spa and fitness centre.
- Possess a comprehensive knowledge of the spa services offered and effectively communicate the options to guests.
- Sell retail items and products, ensuring a high level of service and professionalism.
- Maintain a welcoming and organized reception area.
- Handle guest check-ins, appointments, and inquiries with efficiency and courtesy.
- Coordinate with other spa staff to ensure smooth operations and optimal guest satisfaction.
- Uphold a standard of exceptional customer service and professionalism in all interactions.
- Assist in administrative tasks such as appointment scheduling, record-keeping, and payment processing.
- Prior spa or fitness centre experience.
- Prior reception or customer service experience.
- Strong command of the English language.
- Excellent commitment to service and teamwork.
- Ability to work in Canada.
- Access to affordable shared staff accommodation.
- Employee theme recognition days and events.
- Complimentary meal per shift in our employee dining room.
- Paid time off; vacation days and additional floating holidays per year.
- Excellent training and development program.
- Discovery Nights at Four Seasons worldwide.
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected under provincial or federal laws.
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