Spa Receptionist
1 month ago
Four Seasons is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, innovation, and teamwork.
About the RoleWe're seeking a highly skilled and customer-focused Spa Receptionist to join our team at Four Seasons Resort & Residences Whistler. As a key member of our spa team, you'll be responsible for providing exceptional guest service, managing spa operations, and ensuring a seamless experience for our guests.
Key Responsibilities- Extend a warm welcome to arriving guests at the spa and fitness centre.
- Possess a comprehensive knowledge of the spa services offered and effectively communicate the options to guests.
- Sell retail items and products, ensuring a high level of service and professionalism.
- Maintain a welcoming and organized reception area.
- Handle guest check-ins, appointments, and inquiries with efficiency and courtesy.
- Coordinate with other spa staff to ensure smooth operations and optimal guest satisfaction.
- Uphold a standard of exceptional customer service and professionalism in all interactions.
- Assist in administrative tasks such as appointment scheduling, record-keeping, and payment processing.
- Access to affordable shared staff accommodation
- Employee theme recognition days and events
- Complimentary meal per shift in our employee dining room
- Paid time off; vacation days and additional floating holidays per year
- Excellent training and development program
- Discovery Nights at Four Seasons worldwide
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