Coordinating Schedules Specialist

1 month ago

Oakville, Ontario, Canada CB Canada Full time

Are you passionate about delivering exceptional patient care? At CB Canada, we're committed to creating healthier futures through innovative and collaborative solutions. As a Coordinating Schedules Specialist, you'll play a vital role in ensuring optimal clinic and homecare efficiencies.



Key Responsibilities:

  • Create and maintain patient appointment schedules to meet departmental Key Performance Indicators.
  • Handle customer communication, including scheduling initial appointments, rescheduling established series, and collaborating with Nursing Services on staffing challenges.
  • Report adverse events, serious adverse events, and product complaints in accordance with Innomar training and policies.
  • Participate in close communication with Field Nurses and Business Area Managers to ensure seamless coordination.
  • Support new initiatives and execute internal departmental processes, including database enhancements and workflow improvements.
  • Identify scheduling challenges and opportunities, and escalate through the departmental process.
  • Strategize with key stakeholders to mitigate risk and achieve optimal patient experiences.
  • Manage workload, including multitasking, and prioritize daily tasks to meet Key Performance Indicators.


Requirements:

  • Post-secondary education or equivalent in a related discipline.
  • Minimum 2 years of experience in the healthcare, pharmaceutical, or biotechnology industry, with scheduling experience an asset.
  • Strong communication, critical thinking, and interpersonal skills.
  • Proficiency in Microsoft applications, including Outlook, Word, Excel, and PowerPoint.
  • Ability to work in a fast-paced team environment with a strong attention to detail.
  • Flexibility to adapt to changing departmental and organizational landscapes.


What We Offer:

We provide competitive total rewards compensation, including comprehensive benefit programs that meet the diverse needs of our associate population.



Schedule:

Full-time

Affiliated Companies:

CB Canada, Innomar Strategies

Equal Employment Opportunity:

CB Canada is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.



COVID-19 Vaccine Policy:

As of October 18, 2021, CB Canada requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief, you will be required to follow CB Canada's policy and process to apply for an exemption/accommodation.



Accessibility Policy:

CB Canada is committed to fair and accessible employment practices. When requested, we will accommodate people with disabilities during the recruitment, assessment, and hiring processes and during employment.

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