Senior UX Researcher

5 days ago

Toronto, Ontario, Canada Lightspeed Full time

**About the Role**

We are seeking a highly skilled Senior UX Researcher to join our Centralized UX Research team at Lightspeed. As a key member of our team, you will lead research initiatives with a primary focus within our Hospitality product vertical.

**Key Responsibilities**

  • Lead the identification and scoping of research opportunities that align to business objectives and the construction, socialization, and execution of a research roadmap for a product vertical.
  • Deliver a diverse range of generative and evaluative research projects from end to end, expertly leveraging a variety of qualitative and quantitative research methods.
  • Establish and develop relationships with cross-functional product squad members (ie. Product Designers, PMs, Eng) and leaders, while growing a culture where product decisions are deeply rooted in consumer needs.
  • Collaborate effectively with the CX, Data Analytics, and Market research teams, leveraging data from various organizational sources to inform research initiatives.
  • Design, craft, and facilitate workshops and/or labs, with internal and external participants.
  • Scale UX research by upskilling and empowering designers to perform research through coaching of UXR methodology.
  • Partner with other UXRs to co-create the research practice (ie. culture, operations, impact), through building new pathways, systems, and ways of working.
  • Demonstrate ethical considerations in user research. Uphold data privacy and user rights throughout the research process.

**What You'll Bring**

  • 4+ years of experience conducting digital consumer facing UX research on a variety of devices/platforms (desktop, smartphone, tablet) and working alongside cross-functional product teams.
  • Experience with numerous user research methods, including in-person and remote moderated one-on-one sessions, concept testing, online qualitative tools, survey design, card sorting, tree testing, iterative prototype testing, contextual inquiry, ethnography, A/B testing and experimentation.
  • Experience with a broad set of quantitative research and analysis methods, including task performance-based analysis, multivariate testing, and various statistical data analysis approaches (cluster, conjoint, factor, etc).
  • Experience building, facilitating, and leveraging remote/in person workshops for the purposes of strategic alignment, research, and/or ideation.
  • Proven ability to strategically identify, scope, and prioritize impactful research projects alongside cross-functional stakeholders and leaders.
  • Experience with creating, owning, and executing upon complex research roadmaps.
  • Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time.
  • Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment.
  • Bachelor's degree required; advanced degree preferred in research, psychology, social science, engineering, or a related field.
  • Proven ability to identify and execute creative and effective user research approaches.

**What's in it for You?**

  • Ability to do your job in a truly flexible environment.
  • Genuine career opportunities in a company that's creating new jobs everyday.
  • Work in a team big enough for growth but lean enough to make a real impact.

**Benefits**

  • Lightspeed share scheme (we are all owners).
  • Unlimited paid time off policy.
  • Flexible working policy.
  • Health insurance.
  • Health and wellness benefit of $500 per year.
  • Paid leave and assistance for new parents.
  • Mental health online platform and counselling & coaching services.
  • LinkedIn Learning license.
  • Volunteer day.

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