Commercial Insurance Specialist

1 month ago

Ottawa, Ontario, Canada BrokerLink Insurance Full time
About the Role

We are seeking a highly skilled Commercial Insurance Advisor to join our team at BrokerLink Insurance. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and delivering tailored insurance solutions to meet their unique needs.

Key Responsibilities
  • Service Independent Business Unit accounts and write new business
  • Provide customers with prompt service by offering advice, helping them understand insurance, and addressing their concerns
  • Review and provide processing instructions on all incoming commercial paperwork
  • Assist with quotes to customers, write new business, review existing coverage, and update customer file information
  • Prepare documentation for insurers, complete applications for new clients, and issue insurance certificates
  • Review and provide processing instructions on endorsements and follow up on payments
  • Communicate with insurance companies, negotiate with underwriters on behalf of customers, negotiate renewal of terms, and follow up with adjusters on claims status
  • Source and obtain additional information requested by underwriters and complete applications
Requirements
  • High School Diploma and/or Post-Secondary Education
  • Two or more years of customer service experience
  • Sales experience in any other industry is an asset
  • 2 to 3 years of insurance experience
  • RIBO Insurance License is preferred or must obtain upon hire
  • Exposure to EPIC is an asset
  • Proficient in MS Office - Word, Excel, Outlook
  • Excellent customer service skills and adept in conflict resolution
  • Demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills
  • Excellent verbal and written communication skills
About Us

BrokerLink Insurance is committed to creating an inclusive environment that values diversity and promotes a culture of respect and inclusivity. We are dedicated to providing our employees with opportunities for growth and development, and we are proud to be recognized as one of Canada's best employers.

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