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Front Desk Associate

2 months ago

High Level, Canada Best Western Plus Mirage Hotel & Resort Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Best Western Plus Mirage Hotel & Resort.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Guest Service: Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Room Reservations: Process room reservations, cancellations, and changes, ensuring accurate and up-to-date information.
  • Front Desk Operations: Manage the front desk area, including handling cash and credit transactions, balancing cash, and completing reports.
  • Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying, as needed.
  • Communication: Answer telephone calls, relay messages, and provide general information about hotel facilities and services.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Language: English.
  • Work Setting: Hotel, motel, resort.
What We Offer:

As a Front Desk Agent at Best Western Plus Mirage Hotel & Resort, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional guest service and contributing to the success of our team.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.