Senior Technology Solutions Analyst

1 month ago

Winnipeg, Manitoba, Canada The North West Company Full time
Job Title: Senior Analyst, Retail Technology Solutions

Join The North West Company, a leading retailer to under-served rural communities and urban neighbourhood markets, as a Senior Analyst, Retail Technology Solutions. In this role, you will provide technology support services to all NWC banners, ensuring highest service standards. Your responsibilities will include system/server builds, in-store data communication diagnostics, data balancing/recovery activities, and project activities such as Service Request fulfillment and participation in major store upgrades and/or new store openings.

Your Role:
  • Provide rotating 24x7 Tier 2 on call support to the store chains to maintain peak operational performance at store level;
  • Provide day to day trouble ticket analysis and resolution;
  • Consult with Manager to determine and deliver solutions for unusual or undocumented problems;
  • Deliver preventative maintenance to store systems where necessary;
  • Action Service Requests to provision equipment and services;
  • On site travel is required to address store system concerns (new store openings, disaster recovery, upgrades, etc.);
  • Participate in I.S. project initiatives related to store support/store operations; and,
  • Other duties as assigned.
Desired Skills & Experience:
  • Minimum 5 years progressive experience providing technical computer support;
  • Degree or diploma in a computer related program, or equivalent experience, including technology based certifications;
  • Direct experience supporting Point of Sale (POS) applications is needed;
  • Knowledge of the Storeline applications is a definite asset;
  • Knowledge of systems providing financial service offerings such as prepaid debit cards, account payments, cheque cashing and ATM's is desirable;
  • Experience administering Microsoft Active Directory
  • Experience administering Microsoft System Center Configuration Manager (application deployment, patching, OS deployment, etc) is a definite asset;
  • Previous exposure to all phases and roles in the project life cycle, including experience as a project member;
  • Significant travel, including international, is a requirement of this position;
  • Must possess a valid passport with no border entry restrictions;
  • Strong organizational and time management skills;
  • Strong analytical and problem resolution skills;
  • Superior verbal and written communication skills; and,
  • Ability to manage multiple projects and tasks at once.

The North West Company is committed to inclusion and diversity and encourages applications from all candidates. A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization.

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