Senior Technology Solutions Analyst
2 days ago
Join The North West Company, a leading retailer to under-served rural communities and urban neighbourhood markets, as a Senior Analyst, Retail Technology Solutions. In this role, you will provide technology support services to all NWC banners, ensuring highest service standards. Your responsibilities will include system/server builds, in-store data communication diagnostics, data balancing/recovery activities, and project activities such as Service Request fulfillment and participation in major store upgrades and/or new store openings.
Your Role:- Provide rotating 24x7 Tier 2 on call support to the store chains to maintain peak operational performance at store level;
- Provide day to day trouble ticket analysis and resolution;
- Consult with Manager to determine and deliver solutions for unusual or undocumented problems;
- Deliver preventative maintenance to store systems where necessary;
- Action Service Requests to provision equipment and services;
- On site travel is required to address store system concerns (new store openings, disaster recovery, upgrades, etc.);
- Participate in I.S. project initiatives related to store support/store operations; and,
- Other duties as assigned.
- Minimum 5 years progressive experience providing technical computer support;
- Degree or diploma in a computer related program, or equivalent experience, including technology based certifications;
- Direct experience supporting Point of Sale (POS) applications is needed;
- Knowledge of the Storeline applications is a definite asset;
- Knowledge of systems providing financial service offerings such as prepaid debit cards, account payments, cheque cashing and ATM's is desirable;
- Experience administering Microsoft Active Directory
- Experience administering Microsoft System Center Configuration Manager (application deployment, patching, OS deployment, etc) is a definite asset;
- Previous exposure to all phases and roles in the project life cycle, including experience as a project member;
- Significant travel, including international, is a requirement of this position;
- Must possess a valid passport with no border entry restrictions;
- Strong organizational and time management skills;
- Strong analytical and problem resolution skills;
- Superior verbal and written communication skills; and,
- Ability to manage multiple projects and tasks at once.
The North West Company is committed to inclusion and diversity and encourages applications from all candidates. A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization.
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Winnipeg, Manitoba, Canada The North West Company Full timeJob SummaryWe are seeking a highly skilled Senior Business Analyst, Retail Technology Solutions to join our team at The North West Company. As a key member of our Retail Technology Solutions team, you will provide technical support services to our retail banners to ensure the highest service standards.Key ResponsibilitiesProvide rotating 24x7 Tier 2 on-call...
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Winnipeg, Manitoba, Canada The North West Company Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Analyst to join our Retail Technology Solutions team at The North West Company. As a key member of our team, you will provide technical support services to our retail banners, ensuring the highest service standards are maintained.Key ResponsibilitiesProvide 24x7 Tier 2 on-call support to our...
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Winnipeg, Manitoba, Canada The North West Company Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Analyst to join our Retail Technology Solutions team at The North West Company. As a key member of our team, you will provide technical support services to our retail banners, ensuring the highest service standards are maintained.Key ResponsibilitiesProvide 24x7 Tier 2 on-call support to our...
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