Senior Technology Solutions Analyst

6 days ago

Winnipeg, Manitoba, Canada The North West Company Full time
Job Summary:

We are seeking a highly skilled Technology Analyst - Retail Solutions to join our team at The North West Company. As a key member of our Retail Technology Solutions team, you will provide technical support and services to our retail banners to ensure the highest level of service standards. This includes system/server builds, in-store data communication diagnostics, data balancing/recovery activities, and more. You will also be involved in various project activities, including Service Request fulfillment and participation in major store upgrades and/or new store openings.

Key Responsibilities:
  • Provide rotating 24x7 Tier 2 on-call support to store chains to maintain peak operational performance at store level;
  • Provide day-to-day trouble ticket analysis and resolution;
  • Consult with Manager to determine and deliver solutions for unusual or undocumented problems;
  • Deliver preventative maintenance to store systems where necessary;
  • Action Service Requests to provision equipment and services;
  • On-site travel is required to address store system concerns (new store openings, disaster recovery, upgrades, etc.);
  • Participate in I.S. project initiatives related to store support/store operations;
  • Other duties as assigned.

Requirements:
  • Minimum 5 years progressive experience providing technical computer support;
  • Degree or diploma in a computer-related program, or equivalent experience, including technology-based certifications;
  • Direct experience supporting Point of Sale (POS) applications is needed;
  • Knowledge of the Storeline applications is a definite asset;
  • Knowledge of systems providing financial service offerings such as prepaid debit cards, account payments, cheque cashing, and ATM's is desirable;
  • Experience administering Microsoft Active Directory;
  • Experience administering Microsoft System Center Configuration Manager (application deployment, patching, OS deployment, etc.) is a definite asset;
  • Previous exposure to all phases and roles in the project life cycle, including experience as a project member;
  • Significant travel, including international, is a requirement of this position;
  • Must possess a valid passport with no border entry restrictions;
  • Strong organizational and time management skills;
  • Strong analytical and problem resolution skills;
  • Superior verbal and written communication skills;
  • Ability to manage multiple projects and tasks at once.

What We Offer:
  • A competitive salary and benefits package;
  • Opportunities for growth and development throughout the company;
  • A dynamic and diverse culture;
  • Significant travel opportunities, including international travel;
  • A collaborative and constructive work environment.

How to Apply:

If you are a motivated and experienced Technology Analyst - Retail Solutions looking for a new challenge, please submit your application to us today. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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