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Senior Business Analyst, Retail Technology Solutions
2 months ago
We are seeking a highly skilled Senior Business Analyst, Retail Technology Solutions to join our team at The North West Company. As a key member of our Retail Technology Solutions team, you will provide technical support services to our retail banners to ensure the highest service standards.
Key Responsibilities- Provide rotating 24x7 Tier 2 on-call support to our store chains to maintain peak operational performance at store level.
- Provide day-to-day trouble ticket analysis and resolution.
- Consult with Manager to determine and deliver solutions for unusual or undocumented problems.
- Deliver preventative maintenance to store systems where necessary.
- Action Service Requests to provision equipment and services.
- On-site travel is required to address store system concerns (new store openings, disaster recovery, upgrades, etc.).
- Participate in I.S. project initiatives related to store support/store operations.
- Other duties as assigned.
- Minimum 5 years progressive experience providing technical computer support.
- Degree or diploma in a computer-related program, or equivalent experience, including technology-based certifications.
- Direct experience supporting Point of Sale (POS) applications is needed.
- Knowledge of the Storeline applications is a definite asset.
- Knowledge of systems providing financial service offerings such as prepaid debit cards, account payments, cheque cashing, and ATM's is desirable.
- Experience administering Microsoft Active Directory.
- Experience administering Microsoft System Center Configuration Manager (application deployment, patching, OS deployment, etc.) is a definite asset.
- Previous exposure to all phases and roles in the project life cycle, including experience as a project member.
- Significant travel, including international, is a requirement of this position.
- Must possess a valid passport with no border entry restrictions.
- Strong organizational and time management skills.
- Strong analytical and problem resolution skills.
- Superior verbal and written communication skills.
- Ability to manage multiple projects and tasks at once.
- A competitive salary.
- Opportunities to learn, develop, and advance throughout the organization.
The North West Company is a leading retailer to under-served rural communities and urban neighbourhood markets in various regions. Our stores offer a broad range of products and services with an emphasis on food. We are committed to inclusion and diversity and encourage applications from all candidates.
