Store Operations Leader

3 weeks ago

Martensville, Saskatchewan, Canada Canna Cabana Full time

About Canna Cabana

Canna Cabana is a leading cannabis retailer seeking a highly skilled and experienced Retail Shift Leader to join our team. As a key member of our store operations team, you will play a critical role in ensuring the smooth day-to-day operations of our stores.

Key Responsibilities

  • Assist store management in supervising and facilitating the daily operations of the store, including overseeing the responsibilities of the Store Manager in their absence.
  • Provide direction, guidance, and instruction to all store associates as required, ensuring they are equipped to deliver exceptional customer service and meet sales targets.
  • Ensure store conditions are consistently upheld to established standards, including maintaining a clean and organized store environment.
  • Assist in ensuring staffing levels adequately meet business needs, and be the sales and customer service leader/role model in the absence of SM/ASM.
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary, and ensure that all health, safety, and security regulations are adhered to and required standards are met.
  • Oversee and assist in inventory management, and be accountable for the inventory processes on shift.

Requirements

  • Must already have, or be able to quickly obtain, CannaSell SK certification before first day of work.
  • Completion of high school and College/CEGEP/vocational or technical training required.
  • Must provide a copy of a clean Criminal Background Check prior to start date.
  • Demonstrated sales and service orientation, with a minimum of 2 years work experience in the retail industry, preferably in the cannabis industry.
  • Excellent time management and prioritizing skills, with the ability to work any shift based on business needs, Monday to Sunday.
  • Ability to work nights, holidays, and weekends, and different locations, with a high level of proficiency with Microsoft Office productivity suite.
  • Highly effective teamwork skills, with the ability to effectively communicate both verbally and in writing with individuals at all levels of the organization.
  • Strong customer service and troubleshooting skills, with a well-defined sense of diplomacy and excellent teamwork and team building skills.
  • Thorough understanding of applicable health and safety legislation, and a professional, responsive, and positive work attitude.

Job Type

Part-time, Permanent

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